Ratings based on 275 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sandy
Posted 27 Oct 2024
Non-assuming motel with easy access to anywhere. Very simple on the outside but quite nice and comfortable inside. The decor is tasteful, shower is large with a rainfall shower head, and very comfortable bed. Has a small fridge and large TV but our room did not have a microwave or coffeemaker which was totally fine for us. Parking is right outside of your room and the location was very quiet. We really enjoyed our stay and it did not feel like a hotel room at all. Would stay again!
by A verified traveler
Posted 21 Oct 2024
Booked through Expedia. Couldn’t reach the front desk staff, called 6 times in the 4 days previous to the stay. Tried email and contacted Expedia customer service and even they couldn’t reach the motel. Once we arrived the front desk person was kind. The room smelled strongly of old stale cigarette smoke. White bedding had stains. Under the sheets the mattress cover had hairs and looked like it needed to be cleaned. The shower wasn’t cleaned well and once I use half the box of tissues I noticed the box had been reused and refilled, the tissues underneath looked used. The toiletries were basic but few. The renovations look nice but it’s like a bad facelift. Wouldn’t pay $200/night for it again.
Comment from Hotel Management
22 Oct 2024 by WCM, Hotel Management
Hello Alicia Moore,As thrilled as we are to have had your business, some guest are just a headache, like yourself. Unfortunately, not all guest are always right. We went above and beyond to accommodate your needs but you just didn't seem satisfied. We verified with Expedia and they confirmed you never called them to reach out to the hotel. If we can confirm one lie, we can also confirm your dishonest review. We can attest we have higher standards for our property, unfortunately can't say the same for some of our guests. For future, have a wonderful stay elsewhere. White Caps Management
by A verified traveler
Posted 21 Oct 2024
Very pleased and satisfied with my stay.
by A verified traveler
Posted 20 Oct 2024
I arrived early and had to pay a 50 dollar check in fee which was fine.
The one thing that was confusing was i had to pay them a 100 dollar security deposit before check in even though i paid through expedia, for my stay, dosen't sound right to me but whatever...
Comment from Hotel Management
20 Oct 2024 by WCM, Hotel Management
Hello Carlyle,We are sorry for the confusion. Regardless of how the reservation is booked (via through travel booking engine or direct) the hotel requires 100 refundable incidental deposit (subject to inspection). Policy is stated on Expedia. Thank you for your understanding.White Caps Management
by A verified traveler
Posted 20 Oct 2024
It’s a terrific little spot, very quaint yet up to date with the decor. Very clean and basic.
My only issue was no coffee pot which is very much needed in the morning. But you can drive down to a little donut shop by Vons which has excellent coffee! Still, in the room is better regardless.
Also, no ice machine on the premises which is inconvenient to say the least, but you find a way to bring it back to the room and not make a mess. I just got large cups of ice at a sandwich shop.
But seriously, except for these two issues it’s totally fine and a great place.
The front desk agent was incredibly nice and helpful.
by A verified traveler from Redmond
Posted 20 Oct 2024
Room was really wonderfully renovated. The owner really cares about the guests and property. They are renovating the motel, But there was no extra noise or bother. I would stay there again.
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 18 Oct 2024
not only was I harassed by the property owner, discriminated against, had my privacy invaded, but beyond all that when checking out the property owner checked our room and proceeded to say we stole a plastic try from the refrigerator!! Like come on out of all things what! Not only that but even after we were treated so poorly by staff here we even had the decency to leave with the room cleaner than when we got there because we didn’t want any more problems. I mean literally the facts are that we were stereotyped to what the owner must have thought the filth of the earth was because that’s how he made us feel. What’s funny is that everything was fine u til we asked to stay another day which is what changed everything. By asking to stay that extra day the owner then decided after we paid that he could then just come In our room with no respect of our privacy and begin to tell us “you have too much stuff” then checked the bathroom and said “ oh no “ and then when leaving told us “ no graffiti on the walls no scratching the walls and don’t bother the customers” whatttt!!! Are you kidding me!! So rude, so disrespectful, never been treated like this at any other place in my life, and I’ve stayed at many establishments far and wide. So if you wanna be treated like second rate garbage, go right ahead and stay here. You’ll be welcomed with open arms.
by A verified traveler
Posted 18 Oct 2024
Overpriced for stark room, no amenities like cups, frig, or coffee maker. No breakfast included for high priced room.
by A verified traveler
Posted 18 Oct 2024
