Ratings based on 150 Verified Reviews
4.1 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Self contained little unit. Only negative was there are no hooks to hang towels.
Comment from Hotel Management
24 Sep 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Sharon! We are really happy that you enjoyed your stay.We appreciate our guests' suggestions and take them into account to improve the quality of our apartments and service even more.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler
Posted 26 Aug 2024
The photos of the property made it look like it was far nicer than it was: no place to put toiletries or hang towels in the bathroom (we moved a bookshelf & a very wobbly round table from the living room into the bathroom), mattress sunk at least 3" in the center, outlet next to the bed would not hold a converter (dangerous, had to plug my CPAP machine in using an outlet outside the bedroom, coffee make quit working after the 1st cup was made, coffee cup was stained (pathetic cleanliness), cleaning mop and bucket was not put away. Would not recommend this property. It is overpriced for what it offers.
Comment from Hotel Management
9 Sep 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Robert. We are sorry that you had a negative experience with us. We apologize for the lack of adequate storage in the bathroom: we'll look into adding more storage options for future guests.Likewise, we'll have the mattress and coffee maker inspected and replaced if necessary.All outlets in the property are actually standard and should accommodate most converters. We'll double-check the specific outlet you mentioned to ensure it is functioning properly.Finally, we take pride in the cleanliness of our properties and are disappointed to hear that you were not satisfied. We would have been happy to address any cleanliness concerns during your stay had you brought them to our attention.We work to improve our service and the quality of our apartments, so we hope to host you again in order to make you change your mind about us.Wonderful Italy Team
by A verified traveler
Posted 26 Aug 2024
Ac could be little better and quiet.
Comment from Hotel Management
26 Aug 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Luciano! We are really happy that you enjoyed your stay.We appreciate our guests' suggestions and take them into account to improve the quality of our apartments and service even more.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Hans.We are sorry that you had a negative experience with us.We take our guest reviews very seriously and are committed to continuously improving our service, so we hope to host you again in order to make you change your mind about us.The Wonderful Italy Team
by A verified traveler
Posted 18 Jul 2024 on Hotels
We walked in to a clean and clean apartment. So charming!!! But it was a horrible 2 nights for us because both Aair conditioners did not work!!! Only blew out warm air and it was so hot and humid at night! We ended up opening all the windows to stay cool and the mosquitos definitely had a feast with our family of 6. I called and left voice mails and messages via WHATSapp and no response until after we checked out. Because of this, the overall stay would be a 2 out of 5. Would not recommend.
PS. 2 washers and 2 dryers—both did not work and had ERROR on the monitors.
Comment from Hotel Management
19 Jul 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Olivia. We are very sorry that you had a negative experience with us. We would like to point out that the situation you described is not representative of our standard service and was caused by a series of unforeseen events.Following your complaints, we took action to solve the problems and restore the apartment to its best condition.We do not provide 24-hour service, but we do our best to support our guests promptly, so we answered you as soon as we opened the office the following morning. We take our guest reviews very seriously and are committed to continuously improving our service, so we hope to host you again in order to make you change your mind about us.The Wonderful Italy Team
by A verified traveler
Posted 25 Jun 2024
Center of Venice. Interesting floor plan
Comment from Hotel Management
25 Jun 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Lily! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler
Posted 21 Jun 2024 on Wotif
The property had very low ceilings and we felt a bit claustrophobic as it wasnt as spacious as we thought. The floors were also slanted and the bed was angled so the blood felt like it was rushing to our heads. The bed wasnt made up properly and there was a giant stain on one of the blankets that made me feel like the beds weren't clean. We didn't have a great experience in apartment 5 unfortunately.
Comment from Hotel Management
21 Jun 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Edmunda. We are sorry to hear you weren't quite satisfied with the cleanliness level. Providing our guests with a spotlessly clean apartment is one of the aspects we care more of, so if you had reported this issue, we would have offered you an additional cleaning service.About the apartment features you mentioned, it is quite common to find similar properties in Venice. We work to improve our service and the quality of our apartments, so we hope to host you again in order to make you change your mind about us.Wonderful Italy Team
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Daniel! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler
Apt was nice but maintenance issues
Posted 10 Jun 2024 on HotelsVery convenient location. Apt was nice, has a kitchen to cook but we did not cook. 2 bedroom 2 bath is nice and hard to come by.
You will feel like your in an escape room trying to find the place then the multiple door codes for various doors 😉
There were several areas of concern. That we found where maintenance is not being taken care of.
We booked this specifically for the laundry.
That we thought was within the apt. Instead it was a laundry area. It had 2 washers and 2 dryers. Only 1 washer and dryer worked and the dryer that was working takes forever. We contacted property via email they requested a video. I made video and sent it and theyvnever responded back. This basically ruined an enitre day for us. We were trying to make sure we didnt prevent someone else from needing to get to washer or dryer but also that our clothes didn't disappear. This we extremely frustrating to say the least. It was an all day exp to wash some clothes
Shower by the bathrooms which was larger bathroom the upper shower head mount was lose.
Big issue in bedroom straight ahead of hall. The ac is not properly vented and allows the extremely hot air to blow into room. We sweat the first night not knowing what the issue was. The second night i figured it out. We used one of our towels to help keep heat from blowing in the room.
They should really have someone go in and address the various issues.
Comment from Hotel Management
13 Jun 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback. We are glad that you appreciated the location of our apartment.We are very sorry for the inconvenience related to the laundry room. This information was incorrect on our listing: we have now specified that it is shared with other guests.We have also intervened to solve the other issues you reported in order to prevent further discomfort to future guests.We hope to host you again to make you change your mind about our service.See you soon, the Wonderful Italy Team
by A verified traveler
Posted 1 Jun 2024
You will receive all instructions for your stay the day before and on the day. Instructions were clear. It is a beautiful place. We truly loved the apartment. It made the stay in Venice wonderful. The views from the apartment are beautiful as well.
Comment from Hotel Management
3 Jun 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Erik! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team
