Ratings based on 80 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 18 Oct 2024
The bathroom was full of black mold. So much black mold. You must do better. That’s dangerous stuff.
by A verified traveler
Posted 16 Oct 2024
The property is poorly managed, and it clearly shows in the cleanliness and the strong sewer smell we encountered, starting from the hallway to the room we stayed in. I spoke to the staff three times about the odor, but they dismissed my concerns, claiming it must have been perfume or something else. Only after we insisted did they bring two bottles of bleach and cleaner to pour down the bathroom drains, which, unsurprisingly, didn’t help.
I had to open the window to air out the room, but it was very cold outside. After a few hours, I had to close the window, and the smell became even worse. We seriously considered leaving the facility and checking in somewhere else. By 1 a.m., we couldn’t sleep, so I contacted Expedia for help. Unfortunately, the agent was neither empathetic nor helpful. I explained that the situation was unpleasant, unhealthy, and likely hazardous, as we were possibly breathing in sewer fumes. After waiting on hold for over an hour, the agent informed me that the hotel wasn’t willing to refund or cancel anything. They offered to switch rooms, but I explained this offer came far too late and was never mentioned earlier. Instead, the staff repeatedly dismissed the smell, claiming it was from cleaning products or perfume, which was both absurd and insulting.
I also told the Expedia agent that, in all my years of traveling, this was by far the worst experience, and the property should not be listed on Expedia. It’s clear they don’t check the hotels.
by A verified traveler from OTTAWA
Posted 15 Oct 2024
The property is in good location. But the service was poor.
by A verified traveler
Posted 13 Oct 2024
Everything good. Employees very helpful
by A verified traveler
Posted 11 Oct 2024
good breakfast
by A verified traveler
Posted 7 Sep 2024
Very inconvenient check-in end time for travelers, not indicated in the check-in time section, front desk closed at 8pm, not like a regular HOTEL doing, we arrived at 9pm and won’t be able to check in, Expedia staff called the hotel nobody answered, we ended up with having to find another place to stay for that night with extra cost, very bad experience
by A verified traveler
Posted 3 Sep 2024 on Hotels
The hotel is very convenient for airport drop off and the train station is only seconds away. The couple of things i thought could have made it better was. No toast only hard rolls and crispbreads. No salad to go with the meat and cheeses on offer.
The 2nd thing was no shelving to store toiletries, we had to open the window and use the shelving.
Not enough working sockets.
by A verified traveler
Posted 7 Jul 2024 on Hotels
by A verified traveler
Posted 25 Apr 2024
The only good part of this hotel is it's location. The rest rubbish.
