Ratings based on 945 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Lovely hotel in a great location. 5 mins walk from St Marks Square. Although the furniture and fittings were a little outdated, the bathroom was modern and it was very clean
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 3 Sep 2024
We’ve stayed at this hotel in the past so thought we would give it another chance this year. We only stayed 1 night this time. Rooms are clean, staff are friendly. Upon arrival we wanted to shower however the handle to turn the water on was broken, completely off. Upon calling the front desk, no solution was provided. Not a great experience and won’t be returning.
by A verified traveler
Posted 1 Sep 2024
For the price and amount of space and privacy we had, it was a good deal. There were broken floor tiles in one of the bedrooms and was potentially dangerous for bare feet, and there was a bit of trash on the floor (plastic bathroom cup) when we arrived. The decor is definitely outdated but was comfortable. The bathtub was large but we didn't have time to use it except to shower. The bidet was right in front of the toilet making the area a bit awkward. We had to wait several minutes to check in because there was no one manning the front desk. The breakfast was free but disappointing. No eggs, no fruit, only pork for meat choices. It was nearby many restaurants and shops and was a short walk to local attractions.
by A verified traveler
Posted 11 Aug 2024
The only good thing about this hotel was its location. It's very close to San Marco square and not far from the water ferry. Other than that, the AC did not work very well in my room. It did output cold air but was very weak. There did not appear to be an option to increase fan speed. On further inspection, the unit appears to be very dirty so perhaps it needs to be serviced.
The shower was another issue. The water temperature was inconsistent and despite ensuring the drain was opened the entire way, water would pool in the tub indicating there is some type of partial blockage.
The rooms are very dated and didn't feel very clean. The lighting is also extremely dim in the room we had.
Additionally, there is no proper luggage storage option. When we arrived the staff member requested we place our bags in the public hallway under the stairs until our room was available for check-in. Many bags were left in hallways which after doing a quick check I didn't observe any cameras. Because of this, my wife and I decided to use a luggage storage service nearby which we were not too happy about.
I brought up the water drainage issue and AC issue to the front staff and was told someone would come by later to check it. I never received any follow up. Thankfully, I only was there for 2 nights...
All that said, despite having a great location, I would not recommend this hotel.
by A verified traveler from Maple Grove
Posted 10 Aug 2024
Great place in the heart of Venice. Appreciated the complimentary breakfast and the ability to store our luggage after check out.
by A verified traveler
Posted 6 Aug 2024
Location great. Saint Marc's two minute walk. The room was in need of a lick of paint but for the money quite OK. Beds comfy. Bathroom shower had issues but it didn't bother us to much. It did everything we needed it to. Again for the cost it was OK.
by A verified traveler
Posted 31 Jul 2024
Bed was as uncomfortable as sleeping on a cardboard box. The tap had no running water so we had to wash our hands in the shower. There was no shower door so water flooded the bathroom anytime anyone was in the shower. The airconditioning sounded like we were sleeping with a motorcycle gang having a rev off. The location was great and the reception staff were lovely but it would probably be a nicer place to sleep out on the street rather than here.
by A verified traveler
Posted 28 Jul 2024
The plus for this hotel is its location, right in the center of the touristic area.
Our first room wasn't comfortable. The AC didn't work, no hot water for the shower, both shower heads worked together, the fridge is a closet.
The staff was kind enough to switch us to a much better room for the second night. This one was much better, and the fact that the shower door wasn't there was acceptable, compared to what we had before.
Breakfast is nothing special, coffee is tasteless, servers don't smile, too much noise in the kitchen, you would not want to mess with them.
by A verified traveler
Posted 26 Jul 2024
The location of the hotel was perfect. The first room we had was awful: no real AC, no water pressure for the shower, shower heads didn't function properly. The staff was very kind to switch our room for the second night, so we had a good shower and pleasant sleep.
Breakfast looks good, however nothing special and the coffee doesn't taste like coffee. Kitchen staff should learn to keep the noise level down, and maybe smile sometimes :)
