Ratings based on 629 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Blue Bell
Posted 16 Nov 2024
Fairly nice hotel. Clean and decent. Very good value for the money spent.
Comment from Hotel Management
21 Nov 2024 by Hotel San Moisè, Hotel Management
**Dear Guest,** Thank you for your kind review and for highlighting the cleanliness and value of Hotel San Moisè. We are pleased to know that you found our hotel to be a good choice and that it met your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, offering excellent service and great value in the heart of Venice. We hope to welcome you back soon for another pleasant visit! Best regards, **Hotel San Moisè**
by A verified traveler
Posted 11 Nov 2024
The staff were not helpful and were very short with us while checking in. The room was spacious with a great view but it was dingy and unkept and we were turned away when we asked for another pillow since there were four of us staying in the room.
by A verified traveler
Posted 28 Oct 2024
Great location!
by A verified traveler
Posted 25 Oct 2024
This hotel exceeded my expectations in every area. Unfortunately while I was a guest I experienced a horrific situation, ( unrelated to the hotel ). The staff immediately assisted me with everything I needed. I only wish I could remember the names of the staff members who went OVER & ABOVE to help me. In addition I had experience with their sister hotel and had an equally superb time. Employees & staff may be in a position to help guests meet their needs but I can attest that the staff at these hotels were empathetic and absolutely did everything within their power to help. Highly recommend these hotels in Venice for many reasons.
by A verified traveler
Posted 13 Oct 2024
Great location. Very pretty hotel. Very authentic Venetian hotel
by A verified traveler
Posted 4 Oct 2024
We went to Venice for our honeymoon and decided to stay at the Hotel San Moise due to its location and having a canal view room available. We were so happy with our choice!
The staff was excellent. The daily breakfast was amazing. The location of the hotel in San Marco was amazing and everything we wanted to see and do was within walking distance.
I cannot express just how much we loved this hotel, the staff, and this location!
We would stay here again in a heartbeat!
by A verified traveler
Posted 30 Sep 2024
Delightful hotel, with lovely helpful staff.
The Courtyard was a nice feature too.
by A verified traveler
Posted 26 Sep 2024
Very pleasant stay
by A verified traveler
Posted 26 Sep 2024
The property is outdate, for the price paid for 2 nights, extremely expensive against the quality.
Just to access the room is a hassle, you must get your keys at desk each time, leave the building and find another building where are the rooms.
Not convenient.
Comment from Hotel Management
21 Nov 2024 by Hotel San Moisè, Hotel Management
**Dear Guest,** Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding the layout and value of the property. Our hotel is housed in a historic Venetian building, which contributes to its charm but may also present certain logistical challenges, such as the separation of our main reception area from some of the rooms. While this arrangement is typical of many historic properties in Venice, we understand that it may feel less convenient for some guests. As for your comments on pricing, our rates reflect the unique location and the character of staying in the heart of Venice. However, we appreciate your feedback and will continue to evaluate how we can better align the guest experience with the cost. We hope you’ll give us another opportunity in the future to provide a more seamless and enjoyable stay. Best regards, **Hotel San Moisè**
by A verified traveler
Posted 25 Sep 2024
Clean, convenient helpful
