Ratings based on 966 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
The staff were very helpful when i was ill. The lighting around the property could be improved. Great tram service into venice, within walking distance of the hotel.
Comment from Hotel Management
16 Nov 2024 by Marco FO Manager, Hotel Management
Dear Mrs MaggieWe thank you very much for your positive feedback! We appreciate your words and are pleased that you enjoyed your experience with us. We constantly try to provide the best service to our customers, and we are glad to know that we have succeeded. Thank you againBest RegardsMarcoFO Manager
by A verified traveler
Posted 10 Nov 2024
Impeccable service, very helpful and friendly staff, superb spa facilities, great breakfast and room amenities
Comment from Hotel Management
16 Nov 2024 by Marco FO Manager, Hotel Management
Dear Mrs SabrinaWe thank you very much for your positive feedback! We appreciate your words and are pleased that you enjoyed your experience with us. We constantly try to provide the best service to our customers, and we are glad to know that we have succeeded. Thank you againBest RegardsMarcoFO Manager
by A verified traveler from Asheville
Posted 3 Nov 2024
Not alot around that area, metro is far from hotel, they have a shuttle so that helps
Comment from Hotel Management
16 Nov 2024 by Marco FO Manager, Hotel Management
Dear Mrs Marcela,We thank you very much for your positive feedback! We appreciate your words and are pleased that you enjoyed your experience with us. We constantly try to provide the best service to our customers, and we are glad to know that we have succeeded. Thank you againBest RegardsMarcoFO Manager
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
16 Nov 2024 by Marco FO Manager, Hotel Management
Dear Mrs Sangeeta,We thank you very much for your positive feedback! We appreciate your words and are pleased that you enjoyed your experience with us. We constantly try to provide the best service to our customers, and we are glad to know that we have succeeded. Thank you againBest RegardsMarcoFO Manager
by A verified traveler
Posted 16 Oct 2024
Very nice hotel, new, clean, pretty good food, good breakfast, on site restaurant.
Public transport is close, but the area looks rough, on the edge of the industrial part and residential buildings (safer part). Hotel is 10 min walk to the old and pretty center in Mestre. Lots of restaurants and cafes.
The only issue - please keep air conditioning longer. Sleeping in a hot room is not comfortable
Air conditioning apparently does not work between seasons (October) and windows do not let enough air ( let mosquitoes in)
Comment from Hotel Management
21 Oct 2024 by Marco, Hotel Management
Dear Mr We thank you very much for your positive feedback! We appreciate your words and are pleased that you enjoyed your experience with us. We constantly try to provide the best service to our customers, and we are glad to know that we have succeeded. Thank you againBest RegardsMarcoFO Manager
by A verified traveler
Posted 11 Oct 2024
Amazing place to stay, highly recommended
Comment from Hotel Management
21 Oct 2024 by Marco, Hotel Management
Dear Mr We thank you very much for your positive feedback! We appreciate your words and are pleased that you enjoyed your experience with us. We constantly try to provide the best service to our customers, and we are glad to know that we have succeeded. Thank you againBest RegardsMarcoFO Manager
by A verified traveler from Arden
Posted 8 Oct 2024
It’s a beautiful property.
Comment from Hotel Management
21 Oct 2024 by Marco, Hotel Management
Dear Mr We thank you very much for your positive feedback! We appreciate your words and are pleased that you enjoyed your experience with us. We constantly try to provide the best service to our customers, and we are glad to know that we have succeeded. Thank you againBest RegardsMarcoFO Manager
by A verified traveler
Posted 1 Oct 2024
Lovely stay!
Comment from Hotel Management
21 Oct 2024 by Marco, Hotel Management
Dear Mr We thank you very much for your positive feedback! We appreciate your words and are pleased that you enjoyed your experience with us. We constantly try to provide the best service to our customers, and we are glad to know that we have succeeded. Thank you againBest RegardsMarcoFO Manager
by A verified traveler
Posted 30 Sep 2024
I personally had a terrible experience at this hotel. The “upgraded rooms” are more modern but provide no privacy. Almost the entire bathroom area is see through glass. The no privacy shower did not bother me, we found the changing ambient lighting funny but you have an unobstructed view of the toilet from almost anywhere in the room because the bathroom door and shower are glass. Imagine being on your honeymoon and your new husband watching you sit on the toilet! Our AC unit was also completely broken. The staff was not helpful and told me “some people like that” when I requested a room with more privacy. We were finally moved rooms after having to stay a night in the room with no AC or privacy. We were then transferred to a room that smelled like an ash tray, with a smaller bed and such low sloping ceilings that my husband couldn’t stand up straight to get into his luggage or use the restroom. The AC did work in that room but it never got cold. We did not receive an apology and were told we would have to call the hotel when a manager was present to get a refund for the room upgrade. We stayed two nights. There was not a manager on the premise throughout our stay.
Comment from Hotel Management
21 Oct 2024 by Marco, Hotel Management
Dear Mr AndreaWe are sorry that your experience with us was not positive. We take customer feedback very seriously and will work hard to ensure that this does not happen again in the future. Please accept our sincere apologies for any inconvenience caused.Best RegardsMarcoFO Manager
by A verified traveler
Posted 29 Sep 2024
The best hotel in this trip to Italy
Comment from Hotel Management
21 Oct 2024 by Marco, Hotel Management
Dear Mr JavierWe thank you very much for your positive feedback! We appreciate your words and are pleased that you enjoyed your experience with us. We constantly try to provide the best service to our customers, and we are glad to know that we have succeeded. Thank you againBest RegardsMarcoFO Manager
