Ratings based on 220 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
My stay at this hotel was deeply disappointing. The room had a strong musty smell and was infested with mosquitoes. Basic amenities were lacking: there was no telephone, the television didn’t work, the room couldn’t be properly heated, and the walls and ceiling were so thin that I could hear every footstep and conversation from the room above. It was impossible to get a good night’s sleep under these conditions.
When I approached the staff about the malfunctioning TV, their response was shockingly unprofessional. Instead of addressing the issue, I was told it wasn’t their problem and that I could “find another hotel”—this, after the room was already paid for. To make matters worse, I was told to be “grateful” for having a bed, which was both dismissive and insulting. A simple apology or an effort to find a solution would have gone a long way, but instead, I was met with indifference and arrogance.
I fully expect the management to respond to this review with a professional tone, offering excuses like it being a Saturday night and claiming they couldn’t fix the TV. However, don’t be fooled by the reply. The underlying issues at this hotel go beyond a broken television; they stem from a complete lack of hospitality and respect for their guests.
While the staff offered us two bottles of water for free upon checkout, this small gesture did little to compensate for a sleepless night and a tho
Comment from Hotel Management
25 Nov 2024 by ad, Hotel Management
Hello, Thank you for sharing with us your experience.We are apologize that our staff’s English wasn’t good enough to make you understand that you were invited to search another hotel, upon reimbursement. What you understood as an offense, was just an advice that on Saturday evening it wasn’t an easy task, considering also that the price you paid for the room. That was the only solution we could propose you (twice). You didn't accept it.As to the musty smell and mosquitoes, we recommended to the housekeeping to let us know if it should happen, as in the room now doesn’t seem appear none of these.This is a 200-year-old building of Venice, island built on the water. In the room the heating is with Aircon Split and electric radiator in the room. The pavement are 200 years old (wood – based), some structural interventions are not allowed in Venice. The (smart) TV was put on a couple of weeks ago and it has satellite channels, but unfortunately not US channels, as it’s not able to get them. The phone keeps to be on the left side of the bed.
by A verified traveler
Posted 10 Nov 2024
The TV did not work and it seems it has not for quite awhile from what staff said.
There was no fan.
by A verified traveler
Posted 5 Nov 2024
Big room, comfy bed, convenient location.
by A verified traveler
Posted 18 Oct 2024
It was the biggest room we had on our trip lol the bathroom was much larger as well! It is so conveniently placed we were about 20 minutes from anything we wanted to do. We were near the ferries, the train, the bus. It is incredibly convenient.
by A verified traveler
Posted 17 Oct 2024
Thin walls, no amenities provided but nice staff
by A verified traveler
Posted 22 Sep 2024
We had a great stay at Ca’ Doge. Super easy location to get to from the train or bus. Other hotels more inland would be harder to wheel your suitcases up the steps to get across bridges. Quick and easy check in and check out.
Comment from Hotel Management
6 Oct 2024 by Ca' Doge, Hotel Management
Dear Guest, thank you for your kind feedback!
by A verified traveler
Posted 30 Jul 2024
by A verified traveler
Posted 13 Jul 2024
have Nothing bad to say about this hotel. We picked it because of the location. We wanted to be in a place where we can get in and out of downtown but also be near vehicle traffic since we’re were just passing through. The locatiiin was perfect.
The hotel is deceptive larger than expected. Our room comfortably slept all 4 of us in two beds (1 king and 1 queen pull out). The bathroom was immaculate and the front desk was super helpful with checking in and recommending ways to get around the city.
The hotel is a short walk to the people mover and the water bus stop!
If you don’t plan on staying downtown or city center or if you are driving in and want to stay near your car, Ca’Doge is the perfect place for you!
by A verified traveler
Posted 26 Jun 2024
by A verified traveler from ST CLOUD
Posted 21 May 2024 on Travelocity
Perfect location for pre and post cruise. They were kind enough to let us check in way early when we returned from our cruise. Made our day!!!
Comment from Hotel Management
22 May 2024 by a, Hotel Management
Thank you for your kind feedback, we are pleased you apreciated our special position in Venice!
