Ratings based on 335 Verified Reviews

3.7 out of 5
77% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 2 Mar 2020
Comment from Hotel Management
2 Mar 2020 by Elisa N. Guest Experience Champion, Hotel Management
Thank you Anonymous for your feedback, your opinion is extremely important for us. We take good note of all your suggestions in order to improve our servuces. We look forward a new opportunity to welcoming you here in the near future. Sincerely
5 out of 5
by A verified traveler

Posted 27 Jan 2020
Comment from Hotel Management
3 Feb 2020 by Elisa N. Guest Experience Champion, Hotel Management
Thank you for your feedback! We hope to see you soon again. Sincerely
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Dec 2019 on Hotels
2 out of 5
by A verified traveler

Posted 12 Nov 2019 on Orbitz
Air conditioning did not work. Had to open the window to let cool air in and in return the mosquitoes came in. There is no free breakfast. It's 10.50 Euro per person for breakfast. There is also no free shuttle to the airport which is only 15 mins away. Cost of a taxi to the airport was 55 Euro. It would actually be cheaper transport to stay at a hotel on the island part of Venice and take the water bus to the airport for cheaper. Bed was uncomfortable with hard springs. The only plus side was our room was clean.
Comment from Hotel Management
13 Nov 2019 by Elisa N. Guest Experience Champion, Hotel Management
Thank you Anonymous for your candid feedback following your experience at Holiday Inn. Your opinion is extremely valuable and we are truly sorry to read your disappointment about your stay. Please rest assured that we take good note of all the points you have mentioned in order to take immediate actions. Once again thank you for your time and we hope that you will give us another chance to serve you better in the future. Sincerely
5 out of 5
by A verified traveler

Posted 3 Nov 2019
Liked the staff welcome message. Staff is very helpful as they answered all queries patiently and with clarity. Shuttle service is excellent and Holiday Inn must continue it as it is very useful. Breakfast was excellent with so much variety. This is the very first time I have seen Hotel staff offering shaving Razor, foam, paste happily and free of charge. Overall, I will and would love to book Holiday Inn in every cointry where we will plan for Holidays and it is available. Excellent service model and very pleasing staff. Thanks a lot to Holiday Inn Manager and all staff for making our stay so comfortable and memorable. Om
Comment from Hotel Management
3 Nov 2019 by Elisa N. Guest Experience Champion, Hotel Management
Thank you very much Anonymous for your great feedback! Your opinion is extremely valuable for us and it is so delightful to read how many of the points you have mentioned have contributed to the perfect success of your stay. From everyone here we all look forward a new opportunity to welcoming you here again. Sincerely
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Nov 2019 on Hotels
4 out of 5
by A verified traveler

Posted 13 Oct 2019 on Hotels
Comment from Hotel Management
14 Oct 2019 by Elisa N. Guest Experience Champion, Hotel Management
Dear Clarisa, Thank you very much for your feedback! Your opinion is extremely valuable for us. We all look forward to welcoming you here again as soon as possible. Sincerely
4 out of 5
by A verified traveler

Posted 7 Oct 2019
Comment from Hotel Management
14 Oct 2019 by Elisa N. Guest Experience Champion, Hotel Management
Dear Anonymous, Thank you very much for your feedback! Your opinion is extremely valuable for us. We all look forward to welcoming you here again as soon as possible. Sincerely
2 out of 5
by A verified traveler from New York, NY

Posted 29 Sep 2019
The property was cleaned and comfortable but too far from Venice. The taxi fare around 35 Euros.
Comment from Hotel Management
14 Oct 2019 by Elisa N. Guest Experience Champion, Hotel Management
Dear Mirian, Thank you very much for your feedback! Your opinion is extremely valuable for us. We are sorry to read that you experience was not entirely satisfactory therefore we hope that you will give us another chance to serve you better in the future. Sincerely
4 out of 5
by A verified traveler

Nice 4 star hotel with Excellent Service by staff

Posted 22 Sep 2019 on Hotels
Excellent service by staff, clean comfortable room. Enjoyable stay
Comment from Hotel Management
26 Sep 2019 by Elisa N. Guest Experience Champion, Hotel Management
Thank you very much KRISHNA for your great feedback! It is delightful to hear that you had an overall excellent experience with us. We look forward your return as soon as possible. Sincerely
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