Ratings based on 123 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
by A verified traveler from Pasadena
Posted 5 Nov 2024
Wonderful service in terms of communication and keeping in touch about our stay. Only downside was the construction happening within the hotel, which was not mentioned in the booking whatsoever. Not necessarily the greatest to be woken up at 7:30 to the sounds of electric saws and loud talking. Also should have been mentioned that there was a restaurant directly under our room. Restaurant owners children were loud and the smell of the kitchen was wafting into our room,
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 18 Oct 2024
Room was a little warm but the a/c was in Italian and we didn’t understand the language
by A verified traveler
Posted 16 Oct 2024
We were assigned the Stelle Room. It had a noticeable perfume / fragrance smell. This gave me a headache for the first 2 days of our stay. By keeping the windows open constantly, I was able to air-out the room a little bit. Since there was no front desk, there was no way to request to be moved to a different room. This was the first time I've stayed in a hotel without a front desk .... that was my mistake, and I'll never do that again.
There were a couple of very nice housekeeping staff at the property, but they did not speak English. I was able to communicate the fragrance problem to them, and they found some towels for us that were not fragranced .... so they helped out about as much as they could. But why the whole room was fragranced in the first place is baffling. Maybe management instructs housekeeping to fragrance the rooms ... I have no idea.
However, if you're not sensitive to fragrances, this is a good place to stay, because everything else was terrific.
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 20 Sep 2024
Property was located close to the train station and the “water buss route / water taxis” . Lots of shops and food right out the door. Staff was very friendly and accommodating. Would recommend this property and would stay here again.
by A verified traveler
Posted 15 Sep 2024
The room was fantastic - a nice touch was all the complimentary drinks in the fridge. The bathroom was the best, with drawers for storage and a large shower, and the bed was super comfortable and king size. And we loved the Cannaregio neighborhood. The only small drawback was the construction going on just outside our window. But we’re early risers so that was not a bother. Thank you, Nicole and Dana! You helped make Venice one of our most memorable trips.
by A verified traveler
Posted 12 Sep 2024
The place was decent and id recommend it. Rooms were spacous and clean.
Other positives:
1) Fridge stocked with conplimentary drinks.
2) candy!
Only a few issues:
1) we read other reviews where people arrved and their room wasnt ready. This happenes to us too.....only about 15 min.
2) small pieces of glass on the floor in the room....id suggest vacuuming/sweeping a little better. Clean otherwise.
3) our booking waa for a "city view" room but got an internal/"courtyard" view
4) bed and breakfast with no breakfast?
Theyre in the middle of what looks like renovations....maybe they work out some of the issues mentioned above later. Regardless, a good value in a centrally located part of Venice.
by A verified traveler
Posted 4 Sep 2024
Great location !
Easy check in.
Nicole was always available via WhatsApp to answer any questions and offer wonderful recommendations .
Received a package for us.
Overall an amazing stay in Venice
