Ratings based on 975 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Staff was excellent. Room was comfortable and clean.
Comment from Hotel Management
25 Nov 2024 by Laura, Hotel Management
Good morning, We really appreciate your feedback about our hotel. We look forward to having you as a guest in our hotel again. Sincerely,
by A verified traveler
Posted 7 Nov 2024
Only staires avalables to go to our room
Comment from Hotel Management
13 Nov 2024 by Laura, Hotel Management
Good morning, We really appreciate your feedback about our hotel. We look forward to having you as a guest in our hotel again. Sincerely,
by A verified traveler from Montreal
Posted 31 Oct 2024
We had to haul our luggage up 2 flights of steps. Check-in was in another physical hotel building across the street, which we wouid not have figured out if our guide were not with us.
Comment from Hotel Management
1 Nov 2024 by Laura, Hotel Management
Good morning, we thank you for your review.the hotel is in a historic building with no elevator (warning present in all booking sites), also the check in and reception are located in the building in front, with clear and visible information on the front door. We look forward to having you as a guest in our hotel again. Sincerely,
by A verified traveler from Manchester
Posted 17 Oct 2024
This room served its purpose for our recent brief stay. The a/c unit was excellent. It was very convenient to the train station which was mainly why we selected this location. That being said we did not hear any street/city noise at night.
A few notes that may be of interest to some:
This property does not have a lift that we saw and a narrow staircase. It is managed (at least during our stay but another hotel several meters up). There was only staff in the building for breakfast.
The vent in the bathroom was caked with dust and there was hair in the shower drain.
Comment from Hotel Management
24 Oct 2024 by Laura, Hotel Management
Good morning,thank you, for your review.the hotel is located in a historic building and, as seganalated on all booking sites, as is often the case there is no elevator, however when checking in you are always asked if you need help with your luggage.Regarding cleanliness we are not aware of any reports from you, we always remember that the front desk is available 24/h for any need.We hope to welcome you back as our guest,regards
by A verified traveler from Seattle
Posted 12 Oct 2024
Good for short stays. Little bit confusing check in and breakfast time. You need to rsvp for breakfast time because the room is very small.
Comment from Hotel Management
17 Oct 2024 by Laura, Hotel Management
Good morning, We really appreciate your feedback about our hotel. We look forward to having you as a guest in our hotel again. Sincerely,
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 5 Oct 2024
Only problem was that there was no lift, being on the second floor there were 4 flights of stairs to our room.
Comment from Hotel Management
17 Oct 2024 by Laura, Hotel Management
Good morning, We really appreciate your feedback about our hotel. We look forward to having you as a guest in our hotel again. Sincerely,
by A verified traveler
Posted 1 Oct 2024
Very close to the Venezia train station, good size room for a small family. Clean and friendly staff.
Comment from Hotel Management
17 Oct 2024 by Laura, Hotel Management
Good morning, We really appreciate your feedback about our hotel. We look forward to having you as a guest in our hotel again. Sincerely,
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 27 Sep 2024
Service and staff were good.no elevator and had to carry luggage up two flights of stairs
Comment from Hotel Management
1 Oct 2024 by Laura, Hotel Management
Good morning Jayasree, We really appreciate your feedback about our hotel. We look forward to having you as a guest in our hotel again. Sincerely,
