Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Everything was good the only they need is more people around the pool get the towels licked up so you know if someone is there or not. There’s never enough lounge chairs. There’s towels everywhere on chairs and don’t know what’s what. It would make a big difference at the pool area if this was a priority.
by A verified traveler
Posted 11 Nov 2024
The best hotel in Miami, sometimes overpriced and unaffordable. So just need to wait for slow time when prices are below 200. Also expect extra charges
by A verified traveler
Posted 24 Oct 2024
Serene environment, highly recommend for a relaxing vacation
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Crispy , Hotel Management
Hello Michael, thank you for your feedback..we are delighted you enjoyed your stay with us. Wishing you a wonderful winter season and hope to see you back soon. Cheers, Crispy- Director Guest Experience
by A verified traveler
Posted 12 Oct 2024
Great stay
Comment from Hotel Management
21 Oct 2024 by Crispy, Hotel Management
Hello Jamal,Thank you for the great feedback..we are delighted you had a great stay and enjoyed your time with us. Wishing you a wonderful winter season and look forward to seeing you back soon. Cheers, Crispy, Director Guest Experience
by A verified traveler
Posted 5 Oct 2024
Beautiful grounds, lovely pool, great views,fantastic gym, tasty cafe
Comment from Hotel Management
8 Oct 2024 by crispy, Hotel Management
Hello V,Thank you for your feed back. We do appreciate it. It pleases us that you enjoyed your stay and our magical oasis. Would love to know what we could have done better to hit 5/5? We are always striving to enhance our service levels. Sincerely, Crispy Director Guest Experience
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
8 Oct 2024 by crispy, Hotel Management
Hello Briana. Thank you so much for the fab feedback! We are delighted to hear you enjoyed yaourt time with us. Looking forward to welcoming you back soon ! Sincerely, Crispy Director Guest Experience
by A verified traveler
Posted 24 Sep 2024
Love the Standard, love all the Standards.
The Lido menu could be a little more interesting, so we dined elsewhere one evening when we had originally planned not to leave the property at all.
Comment from Hotel Management
25 Sep 2024 by crispy, Hotel Management
Hello Craig, Thank you for taking the time to leave your feedback I will pass your comment on to chef :) We appreciate it and are thrilled you enjoyed your stay with us. Can't wait to welcome you back. Warmly, Crispy Director Guest Experience
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by crispy, Hotel Management
Hello Gina, Thank you for taking the time to leave your feedback. We appreciate it and are thrilled you enjoyed your stay with us. Can't wait to welcome you back. Warmly, Crispy Director Guest Experience
