Ratings based on 323 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Everyone is super nice and kind
Comment from Hotel Management
25 Jun 2024 by Responsable relations publiques
Public relations , Hotel Management
Dear Hugo,I thank you for reviewing your experience at Holiday Inn Express Paris Velizy.I am truly heartened to know that your stay with us was so well-received, reflecting my team's commitment to providing a memorable guest experience. I take great pride in our hotel's upkeep and the array of amenities we offer, such as our contemporary Express bar, the selection at our Express Start Breakfast buffet, and our high-speed internet service, which is complimentary for all IHG One Rewards Club members. I do hope you could enjoy them.Your commendations are a testament to the dedication of the team in maintaining a welcoming and comfortable environment for all our esteemed guests.I hope to see you back at our hotel in the future. Best regards,Responsable relations publiquesPublic relations Manager
by A verified traveler
2024_06_23 Stay
Posted 23 Jun 2024 on HotelsCheckin staff was amazing (Girlie). Checkout staff was amazing on the morning of June 23 (I didn’t catch her name). Very helpful, very charming. Staff supporting breakfast - equally amazing & very apologetic about a broken toaster with no backups. A well-run hotel with great staff. Comfortable, modern & spacious rooms.
Comment from Hotel Management
25 Jun 2024 by Responsable relations publiques
Public relations , Hotel Management
Dear Guest,Thank you for your valuable review.It is heartening to hear that your stay was a remarkable one at Holiday Inn Express Paris Vélizy. I am indeed delighted that you enjoyed my welcoming check-in team collaborators and the high standards of your room. We all strive to provide a welcoming and efficient service to all our guests, ensuring a seamless experience, so, I'm very happy we made a difference for you. However, I apologize for the inconvenience caused by the broken toaster during breakfast. I understand how small details can impact the overall experience but I'm pleased we could rapidly solve the issue. Dedication to guest satisfaction is a cornerstone of our service philosophy. I also appreciate your recognition of the hotel's overall management and condition, reflecting our commitment to excellence in hospitality.I hope to have the pleasure of welcoming you back soon to Holiday Inn Express Paris Vélizy, ensuring an even more delightful stay.Kind regards,Responsable relations publiquesPublic relations Manager
by A verified traveler
Posted 3 Jun 2024
makes overall a bit cheap impression in the common areas. Access to the garage is narrow and highly curved. Staff of the evening shift was in part little experienced and effective. Had to go back with the room access card to have it validated a second time.
Comment from Hotel Management
5 Jun 2024 by Responsable relations publiques
Public relations , Hotel Management
Dear Valentijn,Thank you for taking the time to share your review.We are pleased to know that you found our rooms to be impeccably clean and the overall condition of our hotel to your satisfaction. However, we regret to hear that certain aspects did not meet your expectations. The design of our garage is intended to maximize space while ensuring secure parking and we have noted your comments. Additionally, we apologize for any inconvenience you experienced with the room access card; our team is trained to ensure a seamless check-in process, and we regret that this was not the case during your visit. Rest assured, we are committed to providing our guests with efficient service and we will reinforce the necessary training.As for the impression of our common areas, we constantly strive to maintain a welcoming atmosphere throughout our hotel and value your feedback as it helps us to continue improving our guest experience.We hope to see you again in the future.Kind regards,Responsable relations publiquesPublic relations Manager
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Responsable relations publiques
Public relations , Hotel Management
Chère Nancy,Je suis navrée que votre séjour n'ait pas parfaitement répondu à vos attentes et aurais souhaité en savoir plus. Il est important pour toute notre équipe de proposer un séjour des plus agréables à nos clients.En espérant vous revoir très vite pour un séjour plus réussi,Responsable relations publiquesPublic relations Manager
by A verified traveler
Excellent
Posted 10 May 2024 on HotelsVery nice stay. Booking in was busy but we were processed very quickly. Staff were very friendly and polite. Thank you for the hospitality.
Comment from Hotel Management
13 May 2024 by Responsable relations publiques
Public relations , Hotel Management
Dear Mr Lee,We thank you for reviewing your experience at Holiday Inn Express Paris Velizy.We're delighted that the efficiency of our booking process met your expectations, and that you found our team to be friendly and polite. It's always our pleasure to extend the warmest hospitality to our guests. We're also glad to hear that the cleanliness and comfort of your room contributed to a memorable experience at the Holiday Inn Express Paris Vélizy. Thank you for recognizing the impeccable condition of our facilities and the quality of service provided by our team. Your kind words are a testament to our commitment to guest satisfaction.We all hope to have the pleasure of welcoming you back.Best regards,Responsable relations publiquesPublic relations Manager
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Responsable relations publiques
Public relations , Hotel Management
Dear Marika,Thank you for sharing this lovely review.We are delighted to hear that our hotel met all your expectations.We hope that you will visit us again in the future. Warm wishes for 2024!Responsable relations publiquesPublic relations Manager
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
15 Nov 2023 by Responsable relations publiques
Public relations , Hotel Management
Cher Anum,Je vous remercie pour votre retour suite à votre expérience à l'Holiday Inn Paris Vélizy.Je suis enchantée que votre séjour chez nous ce soit bien déroulé et espère que vous avez pu tester notre petit déjeuner.Dans l'attente d'avoir le plaisir de vous recevoir de nouveau.Bien cordialement,Responsable relations publiquesPublic relations Manager
by A verified traveler
Posted 30 Sep 2023
The staff are not good
Comment from Hotel Management
2 Oct 2023 by Responsable relations publiques, Hotel Management
Dear Emmanuel,Thank you for sharing your review.We appreciate that you chose to stay with us. However, we are disappointed to know that you were not entirely satisfied and to learn about your experience with our team. We strive to provide exceptional service to all our guests, and we apologize if we did not meet your expectations in this regard. We will address your concerns with our team to ensure that we continue to improve our service.We hope to welcome you back in the future for a better experience. Kind regards,Responsable relations publiquesPublic relations Manager
by A verified traveler
Posted 24 Sep 2023
An alarm went off at 7am in the hotel cafeteria and we all hadxto evacuate. The reason? Someone burned toasts !? I had read an older review talking about the same issue. You would expect they would have figured out how to fix that issue and be able to burn some toasts without waking up and asking clients to evacuate. Other tgan that, breakfast was great.
Comment from Hotel Management
26 Sep 2023 by Manager, Hotel Management
Dear Laurence,We thank you for taking the time to share your feedback,We are glad to hear that you enjoyed our breakfast selection. However, we sincerely apologize for the inconvenience caused by the alarm in the cafeteria. We understand how disruptive this can be, and we are continuously working on improving our systems to prevent such incidents in the future. Your feedback is valuable to us, and we appreciate your understanding.We hope to be able to welcome you back for an improved stay.Kind regards,
by A verified traveler
Posted 22 Sep 2023 on Hotels
Comment from Hotel Management
24 Sep 2023 by Responsable relations publiques
Public relations , Hotel Management
Dear Chenghe,We thank you for sharing your wonderful experience at Holiday Inn Express Paris Vélizy.We are thrilled to hear that you appreciated the cleanliness of our rooms and the excellent service provided by our team. Our team always strives to create a comfortable and welcoming atmosphere for our guests, and it's great to know that we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back in the future.Best regards,Responsable relations publiquesPublic relations Manager
