Ratings based on 66 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
I would avoid
Comment from Hotel Management
27 Sep 2024 by Hotel manager, Hotel Management
Can you share the incident in brief which lead to a bad stay
by A verified traveler
Posted 4 May 2024
Very nice staff
by A verified traveler
Posted 19 Mar 2024
The front office staff are absolutely untrained & arrogant
Comment from Hotel Management
6 Apr 2024 by Author, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are deeply concerned to learn about your experience with our front office staff, and we sincerely apologize for any inconvenience or frustration caused. Providing courteous and professional service is of utmost importance to us, and we regret that our staff did not meet your expectations in this regard. Please rest assured that we take your comments seriously, and we will address this matter with our team to ensure that all staff members receive the necessary training and guidance to provide exceptional service to our guests. We appreciate you bringing this to our attention as it helps us to identify areas for improvement. If you would like to discuss your experience further or if there is anything else we can do to assist you, please don't hesitate to contact us directly. Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.
by A verified traveler
Posted 8 Dec 2023
As we Check-in at hotel, there is no one is come for a welcome drink, nothing not a bottle of water also, and the main issues, when we order the lunch, the waiter or room dining send the food on a plastic box, no cutlery, no plate, no tissue, no salt, nothing, just escaping the works, they don't know how to send the food to the room, the room dining send the food as online person sending the food, all food in a plastic box, no hotel management rules nothing, very bad experience, and moreover when we ask about the iron box and table , they are send the iron box without table, when we ask, the told iron board is not available at hotel and the time of food delivery is 2hrs,20 mint, when we ask so late, answer on room dining minimum time is 1hrs 45 mints, it is recommended don't play with our money, you are charging too much at room tariff, but service is like Oyo room or like lodge of Per day 500/-
Comment from Hotel Management
16 Dec 2023 by Vedic Village Spa Resort, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at our hotel. Your comments are important to us, as they help us identify areas for improvement and ensure a better experience for our guests in the future.We regret to hear that you did not receive a welcome drink upon check-in and that the dining experience did not meet your expectations. We understand the importance of providing a high level of service, and we apologize for falling short in this instance.Regarding the packaging of the food, we appreciate your concern, and we are working on enhancing our room service procedures to ensure that meals are delivered with the proper presentation and amenities, such as cutlery, plates, and condiments. Your feedback has been shared with our team, and we are taking steps to address these issues promptly.We also apologize for the inconvenience with the iron box and table. Rest assured, we are reviewing our inventory and processes to ensure that essential amenities are readily available in each room. Your comments about the delayed food delivery time have been noted, and we are actively working on optimizing our service to minimize waiting times.We genuinely value your feedback, and we assure you that your concerns will be addressed with the utmost seriousness. We understand the importance of delivering a service that matches the value of our room tariff, and we are committed to making the necessary improvements to enhance the overall guest experience.Once again, we apologize for any inconvenience you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.
by A verified traveler
Posted 16 Jun 2023
Comment from Hotel Management
28 Jul 2023 by Dominic Saha, Hotel Management
Dear Guest,It was an absolute pleasure having you stay at Vedic Village Spa ResortWe are extremely concerned of your dissatisfaction and low rating. please accept my sincere apology for the inconvenience. We have addressed the issue with the concerned department head and rest be assured corrective measures will be taken and assure you such issues won't reoccur .We strive to provide consistent service, and I would request you to please take this as one off instance and it is very unfortunate we were not able to deliver up to your expectation. I request you to give us another chance to serve you and we will ensure you will have a pleasant stay with us be it night stay.
by A verified traveler
Posted 24 Apr 2023 on Hotels
Comment from Hotel Management
27 Apr 2023 by Dominic Saha, Hotel Management
Dear Guest,It was an absolute pleasure having you stay at Vedic Village Spa Resort.We cannot thank you enough for taking time to update your experience. Your time and applause is overwhelming and precious to us.We are delighted to read your fantastic review and sincerely thank you for your kind words of praise on our product and facilities. We thank you once again for your appreciative comments .We look forward to having more opportunities to welcome you back soon.
by A verified traveler
Posted 8 Mar 2023 on Hotels
Comment from Hotel Management
18 Apr 2023 by Dominic Saha, Hotel Management
Dear Guest,It was an absolute pleasure having you stay at Vedic Village Spa Resort.We cannot thank you enough for taking time to update your experience. Your time and applause is overwhelming and precious to us.We are delighted to read your fantastic review and sincerely thank you for your kind words of praise on our product and facilities. We thank you once again for your appreciative comments .We look forward to having more opportunities to welcome you back soon.
by A verified traveler
Posted 29 Dec 2022
I could start with its not value for money - but that's not the point. The property needs maintenance and upkeep and proper care - most bed linens and furniture coverings were stained. Seems like they don't bother to provide fresh between guests
Comment from Hotel Management
30 Jan 2023 by Front office, Hotel Management
Dear Guest,It was an absolute pleasure having you stay at Vedic Village Spa ResortWe are extremely concerned of your dissatisfaction and low rating. please accept my sincere apology for the inconvenience. We have addressed the issue with the concerned department head and rest be assured corrective measures will be taken and assure you such issues won't reoccur .We strive to provide consistent service, and I would request you to please take this as one off instance and it is very unfortunate we were not able to deliver up to your expectation. I request you to give us another chance to serve you and we will ensure you will have a pleasant stay with us be it night stay or Day outing. We are looking forward to welcome you back soon.
by A verified traveler
Posted 23 Nov 2022
Packs of street dogs roam the property. They can be aggressive and brush up against you for food. They are not vaccinated against rabies.
by A verified traveler
Posted 3 Jun 2022
Was given a dirty room facing a dirty pond. Lot of debris and plastic lying all around. Dining was limited and too expensive. They don't even permit Zomato delivery as they would lose business for their hopeless dining places.
Comment from Hotel Management
13 Jun 2022 by Dominic Saha, Hotel Management
Dear Guest,
It was an absolute pleasure having you stay at Vedic Village Spa Resort.
We cannot thank you enough for taking time to update your experience. Your time and praise is overwhelming and precious to us.
We have taken a note with regards to amenities, dining and the room options, will definitely address it to the concerned departmental heads and rest be assured corrective measures will be taken.
Also note we do not allow outside food and beverages inside the premises (as per safety policy for our guests)
We thank you once again for your appreciative comments and recommendation .We look forward to having more opportunities to welcome you back soon.