Ratings based on 23 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.
Comment from Hotel Management
30 Sep 2024 by Radostina Vatova - Front Office Manager, Hotel Management
On behalf of the hotel please once again be informed that you have a reservation on bed and breakfast basis only therefore no dinner was included. Nevertheless if you arrived earlier and the restaurant was still opened probably we would arrange something but one more time the reservation was bed and breakfast and the fault was not ours. Sorry you were disappointed but in future probably you should pay more attention making the reservations. Wish you all the best!
by A verified traveler
Posted 28 Aug 2023
The staff at Atlas were amazing. They went out of their way to assist and never lost a smile.
by A verified traveler
Not clean
Posted 6 Aug 2023 on Hotelsby A verified traveler
Great location
Posted 7 Dec 2022 on HotelsHad a great stay enjoyed it very much the hotel is very good
by A verified traveler
Posted 28 Aug 2022 on Hotels
by A verified traveler
Posted 22 Aug 2022 on Ebookers
by A verified traveler
Posted 16 Aug 2022 on Hotels
It’s definetely not a 4 star hotel. Price was low and so were the conditions. Ultra all inclusive is a scam, just 2 imported alcohol drinks, the others were local.
If you want a 3 star hotel with all inclusive, than it’s fine. Rooms were large and clean.
Recommended
for Everyoneby A verified traveler from london
Nice hotel - 5 mins from beach
Posted 2 Jun 2017Nice hotel - cleaned daily - minutes from beach
Supermarket and lots of other shops/stalls nearby
Don't go all inclusive- food average and there's lots of options down the rad that are very cheap
Staff friendly and always happy to help
Made our stay a pleasant one! Thanks!!
by ILYA
Posted 31 Aug 2016 on Hotels
by Dumitru from Bucuresti
Posted 1 Jun 2016 on Hotels
It was great
