Ratings based on 38 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
NA
Comment from Hotel Management
24 May 2024 by Abhijeet, Hotel Management
Thanks for sharing the feedback. We would have appreciated more constructive inputs in the review which rates us 3/5. But we hope that we get chance to host you again and ensure a 5/5 experience for you.Best Team Safarnama
by A verified traveler
Posted 15 May 2024
Staff was awesome at helping me with many questions. Facilities were good & comfortable. The immediate location is dirty but very centrally located and enough off the main 24/7 road to make it more relaxing. Breakfast was excellent. The only issue for me was having a room next to reception so I heard the doorbell a lot. The local power grid is a bit unreliable but works most of the time.
Comment from Hotel Management
24 May 2024 by Abhijeet, Hotel Management
Hi Angela,Thanks a ton for the awesome review! We're super glad you loved our staff, comfy facilities, and breakfast. Sorry about the noise from the reception. Though we have mentioned at reception that the area is SILENT ZONE, we'll work on the volume of doorbell also. Hope to see you back at Safarnama Varanasi soon!Cheers,The Safarnama Team
by A verified traveler from University Place
Posted 12 Mar 2024
Their staff are very nice and helpful.
Comment from Hotel Management
2 Apr 2024 by Avinav, Hotel Management
Thank you for sharing your valuable feedback. We hope to serve you again in future.
by A verified traveler
Posted 24 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Abhijeet, Hotel Management
Dear Michelle,Thank you for taking the time to leave a rating for our hotel. We appreciate your feedback and hope to have the opportunity to better meet your expectations in the future.Warm regards,Team Safarnama
by A verified traveler
Posted 20 Sep 2022 on Hotels
by A verified traveler
Posted 7 Mar 2020 on Hotels
Amazing experience, everything was great during our stay.
Comment from Hotel Management
12 Mar 2020 by Team Safarnama, Hotel Management
Dear Guest,
Thank you so much for such a nice review. We are glad that everything was upto your expectations.
Hope to see you again sometime.
Best Regards,
by A verified traveler
Varanasi, a vibrant experience
Posted 4 Mar 2020 on HotelsLocation wise it’s good - close to the Ghats and Temples either by walk or by rickshaws. The only thing that puts you off is the smelly and cow dung splattered lanes. Competition between people, vehicles & cows in the roads / lanes to the Ghats is very high. The authorities need to do something about it. It’s chaotic! If you are interested in buying sarees - we took up the suggestions of an electric riskshaw and a manual rickshaw drivers to take us to a saree manufacturer’s shop on 2 different occasions and found them to be genuine and good.
Comment from Hotel Management
12 Mar 2020 by Team Safarnama, Hotel Management
Dear Guests.
Thank you so much for taking out time to review us.
We know that Varanasi can be very exhausting and intense for people visiting the city for the first time. Though we try to make our guests stay as comfortable as possible but some things are definitely not in our hands i.e. bylanes and the cows. We hope everything else was upto your expectations.
Wish you best for your future journey and hope to see you again soon.
Best Regards,
by A verified traveler
Well situated with comfortable beds!
Posted 1 Mar 2020 on HotelsThe front desk staff are very kind and accommodating. The have great access to excursions and are knowledgeable about the city. Their Made to order breakfasts are another plus.
Comment from Hotel Management
1 Mar 2020 by Team Safarnama, Hotel Management
Dear Gregory,
Greetings!
Thank you so much for writing the review. It was a pleasure hosting you here and we are glad to know that you had a great time with us as well.
We hope to see you again sometime.
Best Wishes,
by A verified traveler
Good location. Good breakfast, Front Desk Issues
Posted 4 Feb 2020 on HotelsWe had issues with the front desk. After we had checked in, they told us that we have to pay in cash only (I wasn't traveling with an ATM card as I charge everything, only have a little cash from previous trips) because their card reader wasn't working. We made it clear that we we couldn't. It was working by the time we checked out, but then without asking "for our convenience" they converted ₹ to the currency of my passport, even though my card is in ₹. And they tacked on a 5% convenience fee that they pocket while the charge was converted back to rupees to hit my bank. That was not the deal we had here on Hotels.com. Breakfast was simple but tasty and filling, Location is close the the middle of the ghats. But it is a little walk from the closest point an Uber can get you to the location.
Comment from Hotel Management
10 Feb 2020 by Safarnama Varanasi, Hotel Management
Dear Guest,
Greetings!
Thank you for taking out time to review us.
We apologize if there was any kind of miscommunication regarding payment at front desk. Apparently, card payment terminals work through GPS signals over which we don't have any control. Sometimes, due to weak network signal, machines don't work and that't why we suggested you to make payments in Cash.
Also, out terminal is a DCC based terminal, which means your card is charged in your base currency by default. This is not to pocket any kind of hidden fees rather to save our guests the currency conversion fees from their bank. When your card is charged in base currency of your bank, you don't have to pay any fee for the currency conversion instead of the time when it is charged in INR, you will need to pay your bank to convert your currency in INR.
As merchants, we can not charge any kind of surcharge or any other hidden fee from you other than the payment amount. Whatever fee is being charged for the transaction is being charged by your bank as per the facilities enabled on your card for international payments.
On our end, we already pay transaction charges to our bank for accepting payments through cards so we are not getting anything extra out of this.
We hope other than this, you had a pleasant experience during your stay with us.
Best Wishes,
Team Safarnama
by A verified traveler
Just like it said on the tin . . .
Posted 24 Jan 2020 on HotelsGreat communication, great stay. Will stay here next time I'm in Varanasi
Comment from Hotel Management
24 Jan 2020 by Avinav, Owner, Hotel Management
Dear Sarah
We are so glad that you had a good stay in our BnB. We will be very happy to host you again likewise.
Best
