Ratings based on 20 Verified Reviews

3.5 out of 5
71% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 17 Feb 2020 on Hotels
The service was good. There were problems with cockroaches and bugs in bathroom and bedroom. The hot water was not always hot for the shower. Please know it is not visible from the main road. It’s down an alleyway. They will provide a boat ride down the Ganges apart from the package they try to sell you.
5 out of 5
by A verified traveler

Hotel Heritage Inn

Posted 31 Oct 2019 on Hotels
Very nice hotel. Great location. The room we stayed in was fantastic and the food in the hotel was really good.
5 out of 5
by A verified traveler

Posted 26 Oct 2019 on Travelocity
Rooftop restaurant has great food and lovely staff. Front counter staff are efficient. Rooms are spacious and clean. Linens are a bit dreary, especially duvets and pillows, but comfortable and top layer is clean. Quiet, cemtral and safe location. Would stay again
4 out of 5
by A verified traveler

Good Experience Staying at Hotel Heritage inn.

Posted 14 Oct 2019 on Hotels
It was a very good experience staying at Hotel Heritage inn. We (me and my wife) enjoyed our stay at Hotel Heritage inn. The overall services and facilities are very good. The location of the hotel is not very good. Also the hotel needs to improve the menu in food options. The service staffs of the restaurant has to be more active. Need to add more food options in the food menu. Overall it was good experience. We wish Hotel Heritage inn all the best and all the success.
3 out of 5
by A verified traveler

Ok hotel in a noisy area

Posted 9 Oct 2019 on Hotels
I'll be honest. The hotel is in a really noise place in the old part of Varanasi. If that doesn't bother you than it's probably the best option in that area.
4 out of 5
by A verified traveler

Good but be aware of a few things

Posted 27 Jun 2019 on Hotels
We stayed for 4 nights at Hotel Heritage Inn with a family of 4 (2 boys aged 9 and 7). Overall the hotel is OK and good value as it’s not directly on the Ghats. First thing to be aware of is that the hotel is just off the main road which means taxis cannot reach the front door Secondly the hotel does not have a lift. The staff were very helpful in carrying heavy bags (25kg plus) up 3 floors but bear in mind the restaurant is on the top floor The hotel also offers tours and boat rides which we found enjoyable. Manu our tour guide spoke good English and was knowledgeable The buffet breakfast was ordinary but meals ordered at other times were of a very good standard So overall a good value hotel within 5 minutes of the nearest Ghat
Comment from Hotel Management
3 Jul 2019 by Ashim Tripathi , Hotel Management
Thanks for your valuable feedback. Working out the lift and will get installed soon .
5 out of 5
by A verified traveler from Los Angeles

Posted 15 Feb 2019
It was hard to search for hotels in Varanasi because there are so many small hotels, but this hotel is a true gem located in the perfect location to the Assi Ghat. Next to the best places for food like the apple pie and pizza restaurant near the hotel. But most important the service from the hotel is just amazing. India can be a hard place to navigate but the hotel drivers and tour guides make you feel safe and well taken care of. This hotel is a must stay if you are visiting the Varanasi area
Comment from Hotel Management
21 Mar 2019 by Ashim Tripathi ( Reservation Manager ), Hotel Management
Thanks for your valuable Feedback and feel free for any query anytime.
4 out of 5
by A verified traveler

Staff is helpful,Service is good.

Posted 6 May 2018 on Hotels
All is well So, I booked my airport shuttle with them but they didn’t come to pickup me on my time .I was wait outside the airport around less than 1 hour .After that I called to hotel then they booked for me another taxi from the airport.Please don’t do trip Package for Varanasi with them Such as all the ghats by boat .They charge too much.if you go to ask to boat man then it is very cheaper than package with hotel.
Comment from Hotel Management
1 Jun 2018 by ravi arora, Hotel Management
Thanks for your valuable feedback.We will check through the things you have mentioned.
5 out of 5
by A verified traveler

Good place, best location

Posted 7 Dec 2017 on Hotels
Very good place. Location is very near to Assi ghat. Hotel is new, neat and clean. Staff is very friendly. I will stay again next time.
Comment from Hotel Management
24 Dec 2017
thanks for your valuable feedback sir,
1 out of 5
by A verified traveler from Canada

Good location, bad hotel

Posted 15 Oct 2017
This hotel was close to Assi Ghat and convenient for getting around varanasi. Aside from this, it was not worth what we paid and was a frustrating disappointment. The AC and wifi barely worked. The staff's explanation was that the city power was out and that the AC won't run on their generator. The rest of the city seemed to be on power though for the 5 days we were there - just the hotel seemed out. The ac also did not work well when on city power. The staff at the front desk were rude and unhelpful. The restaurant was ok until we saw a mouse on the breakfast buffet table where there was open food. All around a terrible stay - have stayed in nicer hostels in India with better service and amenities.
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