Ratings based on 14 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2020 on Hotels
Comment from Hotel Management
11 Jan 2020 by SANDEEP KUMAR, Hotel Management
DEAR SIR/MADAM GREETING FROM HOTEL CENTRAL RESIDENCY VARANASI THANK YOU VERY MUCH FOR YOUR GREAT MOTIVATION. i WILL DO MY BEST SERVICE IN FUTURE . THANK & REGARDS SANDEEP KUMAR HOTEL CENTRAL RESIDENCY Replied by Centralvaranasi (Hotel Manager)
by A verified traveler
Posted 11 Feb 2019 on Hotels
They allotted shoddy room and when requested for change demanded RS 500 per night more which I had to pay. Poor experience from hotel. Com. Booking .com ensures you get what you pay for.
by A verified traveler from Sydney
A mid range hotel with too many issues
Posted 4 May 2018My check in was seamless and the room was spacious, clean and modern with central air conditioning. The location is not the best. It's a good 15 minute walk from Varanasi Junction station and it's too far to walk to the ghats. The hotel is on a busy road so noise can be an issue for some people (my room was right at the back away from the street and there's still traffic noise). On the plus side, there modern shops and shopping centres nearby. Staff tried to help but were not really that helpful. There are minor issues with the room itself such as wifi connection issues, issues with erratic water for shower (including hot water which I didn't get until my final day of stay) and two of the bathroom lights were not out. Also, air conditioning is central so there's only two settings - on and off. For me, it get too cold to leave it on all the time so I had to temporarily turn it off to warm up the room. Considering the number of similar priced hotels in Varanasi, I really can't recommend this as the first choice, unless the above mentioned issues have been addressed. It has potentials but it just needs a bit of attention.
Comment from Hotel Management
19 May 2018 by shivam, Hotel Management
Dear Jase
Thanks for reviewing us online we are extremely sorry for the inconvience you have faced and we started to working on the points which you have mentioned we are looking forward your next trip to serve you much better than ths time
Recommended
for Familiesby A verified traveler
Posted 16 Oct 2017
Very courteous and supportive staff; reasonable room rates; good location for pilgrimage and shopping.
by Tarsem (Sonia)
ok stay
Posted 14 Apr 2017 on Hotels4 friends and I stayed at this location for 2 nights, the night we arrived the gentleman on front desk ( older male may have been the owner of the hotel) didn't;t even greet or acknowledged us , we came with a tour guide and was only addressed through him , the room was quite noisy , location is not central , I wouldn't recommend this hotel for more then two nights .... while it's short distance from all the activities ....I would recommend to check the room before booking and do not take front rooms as noise level is fairly high .. ?Wifi wasn't good either
by Leanne
Clean hotel
Posted 4 Jan 2017 on HotelsClean hotel,close to river Ganges did tour through hotel, would reccomend.
by A verified traveler from delhi
Very bad experience.
Posted 11 Nov 2016
Cons: Everything
Rude staff. No facilities. Very bad breakfast. This is not a hotel. This is lodge.
by A verified traveler from Sydney
Avoid if possible
Posted 27 Aug 2016
Pros: Can't think of anything
Cons: Update their online advertising
Location: Not much nearby. I took a rickshaw or tuktuk
Basically a nightmare. Arriving from the airport, I was expecting the room I had booked and documentation for but it was occupied until the next day. So I accepted a standard room which was on the third floor. There is no lift. The room had no mini bar/fridge, no tea, coffee etc. no safe, and no hot water. The shower head was broken, the phone didn't work and I was told breakfast wasn't included. Plus the wifi kept going in and out because of the power outages. The next day I changed rooms to the one I had booked - and got a working phone and tea and coffee facilities. That's all. It also says free airport transportation but that was out of the question.
Recommended
for Everyoneby A verified traveler from New Zealand
Nice hotel in good location close to mall and ATM
Posted 16 Jan 2016Staff looked after me very friendly my room clean highly recommend for hotel in Varanasi.
by A verified traveler
Posted 14 Sep 2015
The hotel does not gives the room at the booked rates it charges extra stating the room booked is not available
