Ratings based on 109 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jul 2024
Very quiet , away from the noisy city. Near the Poaz Volcano. Breakfast included, delicious !
The 3 max-person accommodations are great, well equipped for a rustic, yet comfortable stay. Staff were vert attentive. Thanks Norman and Hortensias Chalet staff !
Comment from Hotel Management
2 Jul 2024 by Norm, Hotel Management
Thanks to you for visiting us; and hope to see you again. Norman.
by A verified traveler
Posted 31 May 2024
Nice views form this property. The personnel were all very friendly and helpful.
by A verified traveler
Posted 29 May 2024
The view from the property is very nice. The service is excellent. The breakfast included is very good.
The cabins could use some maintenance and the beds are a bit stiff.
by A verified traveler
Posted 11 Mar 2024
Very charming hotel and Norman was a wonderful host. Everyone in my party liked the included breakfast. The kids enjoyed walking/running around the fruit trees.
by A verified traveler
Posted 10 Mar 2024
Very nice landscaping and the breakfast was excellent.
by A verified traveler
Posted 4 Mar 2024 on Hotels
by A verified traveler
Posted 6 Feb 2024
The best thing about this property was the people. Everyone was so gracious and pleasnt and helpful. You can tell they love what they do. Our chalet was perfect. They are small, but very comfortable. It was tucked back in a garden, which was fun to walk through . We would definitely go back to this lication.
by A verified traveler
Perfect all around!!
Posted 1 Feb 2024 on HotelsAmazing stay! We originally booked 2 nights because it was our first time visiting Costa Rica and didn't want to commit to more in one area, but we loved it so much that we decided to stay a 3rd night. Located close to many amazing waterfall hikes, the Poaz volcano, and the La Paz waterfall. Breakfast included was a huge plus, and their dinner menu and quality was excellent! Very nice cottage style home, amazing views, and an excellent staff. Highly recommend!
by A verified traveler
Posted 1 Feb 2024
Very Nice attention to detail
Rooms have heat & hot water
Rooms are very quiet & private
Service was Excellent from all employees !!
by A verified traveler
Fair but not 3 stars
Posted 1 Feb 2024 on HotelsI think this property need to be reevaluated. I don’t think it is worthy of 3 stars. The room was small and the only heat for our cold mountain night was provided by a small space heater that was not adequate. The staff was nice, but the accommodations were sparse.
