Ratings based on 36 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Renovation is good. Regular customers very well looked after. If hotel had gym and swimming pool that would been good
by A verified traveler
Posted 23 Aug 2024
Compact and beautiful room, the only down fall is the location is too dusty outside
Comment from Hotel Management
30 Aug 2024 by General Manager, Hotel Management
Dear Pou Lin, We appreciate your valuable feedback about our rooms. We're delighted to know you found them compact and aesthetically pleasing. Regarding the dust issue, we wish to assure you that we'll actively engage with local authorities on possible solutions to maintain cleaner surroundings. Your comfort and satisfaction are of utmost importance to us. We hope to welcome you back and provide an improved experience next time. Thanks & Regards Ranjeet Nagare General Manager
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by General Manager, Hotel Management
Dear ANDREW, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Thanks & Regards Ranjeet Nagare General Manager
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by General Manager, Hotel Management
Dear Vaibhav, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Ranjeet Nagare General Manager
by A verified traveler
Posted 8 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by General Manager, Hotel Management
Dear Apeksha, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Ranjeet Nagare General Manager
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Dear Vaibhav, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Ranjeet Nagare General Manager
by A verified traveler
Posted 19 May 2024
The view to rooms was very bad...just an open terrace which is inaccessible
Comment from Hotel Management
23 May 2024 by General Manager , Hotel Management
Dear Goretti, We sincerely appreciate your feedback related to your recent stay with us. Your comments offer us an opportunity to reflect on our service standards. We understand that the room view didn't meet your expectations, however, we assure you that our room descriptions provide clear details about room views so that guests can select accommodations that best meet their needs. The open terrace attached to some of our rooms, while inaccessible, is purposely designed to conserve the historic architecture of our property. We highly recommend that you communicate your preferences to our front desk team during your next visit. Also, feel free to explore our wide range of rooms offering different views before booking. Your satisfaction remains our priority and we look forward to providing you with a more pleasant experience on your next stay. Thanks & Regards Ranjeet Nagare General Manager
by A verified traveler
Avoid Booking Via Hotels Dot Com
Posted 13 May 2024 on HotelsThis review is about Hotels Dot Com, ITC tried really hard to accommodate the goof-up made by Hotels Dot Com. I had booked 2 Rooms at ITC and upon arrival realised that Hotels Dot Com had booked only 1 Room. Fortunately we got additional rooms. Thank goodness I opted to pay at the hotel and not at the Hotels Dot Com website otherwise would have lost all the money.
Comment from Hotel Management
14 May 2024 by General Manager , Hotel Management
Dear Cyrus, We appreciate your feedback regarding the booking issue with Hotels Dot Com. It's great to hear that our team at ITC was able to resolve the situation efficiently by providing you with the additional rooms you needed. Your experience highlights the importance of direct communication with the hotel, and we're glad that choosing to pay upon arrival helped avoid potential complications. We hope this incident didn’t mar your overall experience and that you were able to enjoy your stay with us. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to us directly. Rest assured, we are committed to ensuring that our guests have a seamless and enjoyable experience. Thanks & Regards Ranjeet Nagare General Manager
by A verified traveler
Posted 28 Jan 2024
Reasonably priced.
Comment from Hotel Management
13 Feb 2024 by General Manager, Hotel Management
Dear HOMI, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
3 Jan 2024 by General Manager, Hotel Management
Dear AMAR, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in
