Ratings based on 14 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2023 on Orbitz
Reasonably good
by A verified traveler
Posted 28 Oct 2023 on Orbitz
It's misleading. Says 790 sqft in the description but it's hardly 250. Bathroom is broken and place is dirty
by A verified traveler
Posted 23 Jan 2020
Very good one
They can fix the smell from the room
Comment from Hotel Management
9 Mar 2020 by Mathiyazhagan.S, Hotel Management
Thank you very much for your review .Your feedback is extremely valuable to us as it helps us improve our services. First of all let me thank you for staying with us. However, the experience you described causes us deep concern. It does not represent the quality of service and standard we aim to achieve at our hotel. We assure you that we will sort out the specific issues mentioned by you & will not repeat again. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrence. Please do let me know if I can be of any assistance in the future, so that we can create another perfect stay at the Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! on your next visit.
by A verified traveler
The worst stay for the money I paid and expected.
Posted 6 Apr 2018Driver was not provided a common bath room for drivers. They were asked to use the security rest rooms. In the rooms there is a persisting stinking smell throughout. In spite of changing the rooms also the stink was everywhere.
People planning to visit Auroville only come there and they do not want to raise a complaint about it.
Please do not encourage booking in this Hotel to your guests. You will lose your reputation
by Mohammed
Posted 15 Oct 2017 on Hotels
I liked it for its location. perfact for vaccation..But food was terrible.Breakfast not worth money.
Recommended
for Everyoneby A verified traveler from B
Gud
Posted 21 Jan 2017staff is cooperative...amenities n facilities r gud..pool is well maintained.
by A verified traveler
Posted 31 Oct 2016 on Hotels
Everythingabout the resort is great. But itis too far from town. That is the biggest drawback.
by A verified traveler
good resort close to Pondicherry
Posted 28 Aug 2016 on HotelsHad an issue with the windows to the balcony ..would not close so they changed the room
Services good
Comment from Hotel Management
9 Mar 2020 by Mathiyazhagan.S, Hotel Management
Dear sir
Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!!
Thanks for your feedback on our services.. We sincerely regret for the inconvenience caused to you during your stay... We assure you that we will sort out the specific issues mentioned by you & will not repeat again we will give our best service without compromising as always. Looking forward your visit....
by Narashiman
Posted 28 Aug 2016 on Hotels
Good stay
Comment from Hotel Management
9 Mar 2020 by Mathiyazhagan.S, Hotel Management
Dear Sir, Greetings and thank you from Grand Serenaa Hotel & Resorts –Puducherry,
It is pleasures for us to know that you had a great stay with us. We are also happy that you will keep wonderful memories of your experience in Pondicherry @ Grand Serenaa. Your eagerness and sincere esteem make us proud of what we do every day and encourage us to do better and better. As far as I am concerned, I would to say "thank you" in person for your being so nice with your review. Our Team and I do hope to have you as our guests again!
by Maninder from Hyderabad
Posted 17 Nov 2015 on Hotels
Hotel, stay and facilities are good.
Comment from Hotel Management
9 Mar 2020 by Mathiyazhagan.S, Hotel Management
Dear Guest,
Greetings and thank you from Grand Serenaa Hotel & Resorts –Puducherry,
It is pleasures for us to know that you had a great stay with us. We are also happy that you will keep wonderful memories of your experience in Pondicherry @ Grand Serenaa. Your eagerness and sincere esteem make us proud of what we do every day and encourage us to do better and better. As far as I am concerned, I would to say "thank you" in person for your being so nice with your review. Our Team and I do hope to have you as our guests again!
