Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Everything was nice. Except them providing breakfast.
Comment from Hotel Management
2 Nov 2024 by Elite Experience Team, Hotel Management
Thank you Ebrima, we are thrilled you enjoyed your stay. Looking forward to your next arrival.
by A verified traveler
Posted 1 Nov 2024
Just what I expected
Comment from Hotel Management
1 Nov 2024 by Elite Experience Team, Hotel Management
Thank you Diane. We are thrilled you enjoyed your stay. Looking forward to hosting you again.
by A verified traveler
Posted 31 Oct 2024
Very friendly staff and accommodating to last minute request. clean room, room service was speedy. great location.
Comment from Hotel Management
31 Oct 2024 by The Hotel Management, Hotel Management
Thank you for your feedback! We hope you stay with us again soon!
by A verified traveler
Posted 28 Oct 2024
Great place! Walkable to Rogers Arena. Have been there before and will return in December.
Comment from Hotel Management
28 Oct 2024 by Elite Experience Team, Hotel Management
Thank you for your great review. Looking forward to your arrival in December.
by A verified traveler
Posted 23 Oct 2024
The facility is so old. AC is so loud and annoying. The noise from the next/opposite door can easily heard. The carpet is so old and I afraid it has something inside.
This is the worst hotel I have ever lived.
Only good thing is the staff and they helped me change to a better room.
Please find a newer hotel if you can.
Comment from Hotel Management
23 Oct 2024 by The Hotel Management, Hotel Management
Good afternoon, I'm sorry to hear that your experience did not improve even after we changed your room. We are aware that our décor is a bit dated and are excited for our renovations which are due to commence in early 2025! We hope you can try us again after they are completed.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by The Hotel Management, Hotel Management
Thank you for the rating!
by A verified traveler
Posted 21 Oct 2024
Above and beyond service and food. Thoroughly impressed with the feeling hospitality shown by the front desk staff. No matter what activity we were planning, always some helpful suggestions and genuine warmth from them. Singer in the lounge was an absolute privilege to losten to as well.
Comment from Hotel Management
21 Oct 2024 by The Hotel Management, Hotel Management
Thank you for your review! We are glad to hear how great your stay was!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Guest Services, Hotel Management
Dear Thandiwe,thank you for your your rating. We are glad that you enjoyed your stay and would be happy to see you again in the future.Kind regards
by A verified traveler from Sooke
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Elite Experience Team, Hotel Management
Thank you Angus. Looking forward to hosting you again in the future. Have a wonderful day.
by A verified traveler
Posted 14 Oct 2024
Centrally located and wonderful very helpful staff
Comment from Hotel Management
15 Oct 2024 by The Hotel Management, Hotel Management
Thank you for your rating!
