Ratings based on 2,367 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from KELOWNA
Posted 4 Dec 2024
Cool vibe, rooms noisy though, good location.
by A verified traveler from North Vancouver
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by The Burrard Hotel, Hotel Management
Dear Josie,Thank you so much for your glowing review! We’re thrilled to hear that your experience at The Burrard was nothing short of perfect. Providing our guests with exceptional service and a memorable stay is what we strive for every day. We look forward to welcoming you back soon for another fantastic visit!
by A verified traveler
Posted 2 Dec 2024
Clean room and spacious enough. The area is walkable and having parking garage is a plus! The check in was easy and I liked having real cups in the room. They also have refreshments in the lobby in the evenings. There is a cafe attached to the hotel.
Comment from Hotel Management
3 Dec 2024 by The Burrard Hotel, Hotel Management
Dear Mary,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay with us. It’s great to know you appreciated the clean and spacious room, our convenient location, and the parking garage. We’re also glad the real cups and evening refreshments added a special touch to your visit. The attached café is definitely a favorite among our guests, and we’re happy you had the chance to enjoy it. We hope to welcome you back to The Burrard soon!
by A verified traveler
Posted 2 Dec 2024
The front desk was not helpful or kind, blamed guests for a variety of issues. Room cleaning was skipped twice even though request was made. Parking was inconvenient. Keys keep not working multiple times and guests are blamed for the mistakes made by the staff.
Comment from Hotel Management
3 Dec 2024 by The Burrard Hotel, Hotel Management
Dear Dana,Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for the issues you encountered during your stay. This is not the level of service we strive to provide, and your concerns about the front desk, room cleaning, parking, and key functionality are being taken seriously.We are addressing these matters with our team to ensure improvements are made and that all guests feel valued and supported during their stay.
by A verified traveler from Kanata
Posted 2 Dec 2024
Hotel was a reburnished motel. great location for walking to restaurants. inside very clean and staff friendly. parking part of VIP benefits and locked entrance door. had mini fridge but no microwave. across from hospital, and at night some drug users in front of property.
Comment from Hotel Management
3 Dec 2024 by The Burrrad Hotel, Hotel Management
Dear Noel,Thank you for sharing your feedback! We’re glad you enjoyed our clean rooms, friendly staff, and convenient location close to great restaurants. It’s wonderful to hear you appreciated the parking benefits and secure entrance for VIP guests.While we don’t have microwaves in the room the microwave at the common area is accessible all day, and we’re always happy to help with additional needs during your stay. Being downtown means a mix of urban dynamics, but we strive to ensure a safe and welcoming environment for all our guests. We hope to have the pleasure of welcoming you back to The Burrard soon!
by A verified traveler
Posted 1 Dec 2024
Liked it had a center courtyard and a fire pit to chill,also a coffee shop and restaurant downstairs
by A verified traveler
Posted 1 Dec 2024
Hotel was clean, loved the EV charging facility.
The only drawback was the continuous sound of exhaust vent in the bathroom that can't be turned off.
by A verified traveler from montreal
Posted 1 Dec 2024
Very noisy. Extremely bright lights coming into the room from the building across the street. The whole facade of that building is covered in bright flashing lights. There are a bunch of drig addicts using and making noise on the sidewalk under the room wimdows.
There is also a weird smell.
Rooms are otherwise clean.
by A verified traveler
Posted 1 Dec 2024
Property doesn’t have proper access for people who require the use of mobility devices I.e. wheelchair or mobility scooters.
