Ratings based on 504 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from prince rupert
Posted 29 Dec 2024
Convenient
by A verified traveler
Posted 16 Dec 2024
by A verified traveler from Sooke
Posted 22 Nov 2024
Excellent
by A verified traveler
Posted 17 Nov 2024
Check in, Andrea, was awesome.
by A verified traveler
Posted 2 Nov 2024
good
by A verified traveler
Posted 31 Oct 2024
restaurant needs some help. Good menu -bad coffee
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 19 Sep 2024 on CheapTickets
by A verified traveler
Posted 19 Sep 2024
Ok but very expensive for the kind of room and services/amenities
by A verified traveler
Posted 16 Sep 2024
First off, the Sheraton staff was excellent. Every person we encountered, from concierge to cleaning, was friendly and helpful. The site, itself, was clean and respectable.
However, the hotel, itself, is NOT located in Vancouver and its specs are a little misleading. It is actually located in Richmond, more than an hour away from the center of Vancouver. This fact seems to be overlooked, in both the hotel's written descriptions and with Expedia staff I spoke when booking my stay. Although a good hotel, it is nonetheless in the middle of nowhere. Besides the single restaurant on the property, everything else was a bit of a hike. I felt safe in the neighborhood, but it is a neighborhood not unlike my own, with residential houses in every direction and small strip malls catering to the needs of those who live there. It's a solid hotel for business travelers, airline crews and such (as evident in the number of pilots and flight attendants coming in and out), but not for vacationers on holiday. This forced us to move from the Richmond site to the Sheraton in actual downtown Vancouver.
Although the experience worked out for the best, I hope I am not charged for both hotels during our stay.
TomR
