Ratings based on 59 Verified Reviews
4.4 Room cleanliness
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Loved my stay! Only suggestion would be to leave extra trash bags for guests to take out their trash as it piles up and there were no trash bags.
Other than that, everything was clean, quiet and perfect. Thanks.
Comment from Hotel Management
10 Dec 2024 by Nina, Hotel Management
Dear Debora,Thank you to take your valuable time to let us know how to improve our service to you. We would leave extra trash bags for the guests from now on. Glad to know you liked your stay. You are always mostly welcome back any time. Happy holidays.
by A verified traveler
Posted 29 Oct 2024
The add was quite deceiving. It implied house when in fact it was a bedroom just big enough to fit a king sized in, with use of a common kitchen and dining room. There were no comfortable chairs only kitchen chairs and a bench. The charge for the dog was excessive. I would not return or recommend. Very disappointing.
Comment from Hotel Management
29 Oct 2024 by Nina, Hotel Management
Thank you to take your time to feedback. You have spacey kitchen and living room just for yourself. It’ s pet friendly property while not free for dog stay unless it’s service dog . 200 per pet per stay is reasonable. You could find the pet fees policy before you booking. Thank you for your understanding.
by A verified traveler
Posted 8 Sep 2024
Good
Comment from Hotel Management
8 Sep 2024 by Nina, Hotel Management
Thank you to take time to feedback. Glad to know you liked your stay. Looking forward to seeing you soon.
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Nina, Hotel Management
Thank you to take your valuable feedback. We would improve our service for sure.Thank you
by A verified traveler
Sparkling clean
Posted 24 Aug 2024 on HotelsOlder house but very clean and so quiet! Provided the basics and they were excellent at any correspondence and answered right away. I would definitely recommend.
Comment from Hotel Management
24 Aug 2024 by Nina, Hotel Management
Dear Lily,Thank you to take your valuable time to let us know how we did. Glad to know you liked your stay. Wish to seeing you again anytime.
by A verified traveler
Posted 21 Aug 2024
I recently stayed at the Quite (Quiet?) House near Vancouver Airport and, unfortunately, my experience was not as expected. While there were some positive aspects, the overall stay was marred by several significant issues.
Check-In Difficulties:
The check-in process was frustratingly complicated. I encountered multiple problems accessing the property, and communication with the owner was less than helpful. This lack of efficiency set a negative tone for the beginning of my stay. There was a clear lack of accountability regarding this from the owner.
I found several advertised features to be either non-existent or poorly executed. For example, the promised pastries were not provided, and the cleaning standards left much to be desired. I have time-stamped photos showing dirty plates in the kitchen cupboards at the start of our stay, inadequate cleaning products, and subpar gym equipment. I'll post on social media shortly.
Positive Aspects:
On a positive note, there were a few aspects of the property that I appreciated, such as a comfortable bed, clean sheets and towels, good location, and more. However, these positives were overshadowed by the overall lack of professionalism and attention to detail.
Conclusion:
The property has potential, but significant improvements are needed to offer a truly professional and accountable experience. I hope the owners take these issues seriously and work towards providing a more satisfactory stay in the future.
Do better.
Comment from Hotel Management
21 Aug 2024 by Nina, Hotel Management
Dear Tyler, Thank you to take your valuable time to feedback while you talked with Expedia for different points and requested for refund for your stay. 1. You claimed to Expedia that you waited one and half hour to getting checked in. Our checking in time is 3 pm. our gardener happened to be at the property when you and another guest came over .The truth was he called me and I gave you the entry code immediately within 1 minutes successfully checking in. You are right that we should have offered you the code in advance to improve the efficiency and professional 2. You claimed to Expedia that you didn’t stay at the same room you stayed. Actually you stayed the same newly remodeled room with new bed and new soft plush on mattress. 3. You claimed to Expedia that you washed blanket and wanted to get cleaning fee refunded. Here you said they are very clean. 4. You claimed to Expedia the owner didn’t listen to your complaint during your stay. Actually you never contacted me except notifying me when checking out at 10:40 am . You didn’t mention anything during your call. 5. You claimed to Expedia that the knives, glass and plates were not clean during your stay. My response is another guest checking in at same time with you sharing the same kitchen . You have your own room and private bathroom while kitchen and laundry are shared. 6. Perhaps you misunderstood that We offer the guests some free gift but not pastries. 7. That’s true that the gym equipments are basic as we have limited covered backyard for raining days . Thank you for your valuable stay .Any truth points are acknowledged and we definitely would improve. You are always mostly welcome back anytime.
by A verified traveler
Posted 5 Aug 2024
We were impressed with the cleanliness of the room. Sparkling, spotless bathroom and clean towels. The floors were immaculate, and the bed was comfortable with the crisp and fresh bedding. Had an amazing garden with a tree full of juicy plums. However, the room was very small and tight as it only fits a king size bed and a little bedside table. The place lacked basic amenities like tissue paper, shower gel and laundry detergent which we assumed was provided. Plus there was no iron or iron table. We faced issues with a very slow Wi-Fi during our stay as well. In general the room was good and quiet.
Comment from Hotel Management
6 Aug 2024 by Nina, Hotel Management
Thank you to take your valuable time to suggest what we have to offer better service. You are right. We would add tissue paper instead of the kitchen paper into each room. The shower gel and laundry detergent are always over there. We would make sure they are always there . We would add iron and iron table immediately. Wifi is always fast. Perhaps all the rooms are filled with the guests during your stay causing the slow Wi-FI. Will add Wifi booster at each room to insure speedy Wi-Fi. You are always mostly welcome back anytime. Again appreciate your stay and truth points which help us to improve better service.
by A verified traveler
Posted 11 Jul 2024
The Grand Quadruole Room was perfect for a quick 24-hour visit in and out of Vancouver for our family of 2 adults and 2 kiddos (ages 8 and 4). We had a private bathroom. Beds were very comfortable. The dark curtains were great. Very easy to come in and out. Having access to a kitchen was handy. Also, the backyard was fun for the kids on a hot Summer day, oh and legit the AC in the basement suite was awesome. I would say excellent for a shorter trip of 1-3 days. Owners did a good job on this suite rental. If I were to add one 'nice to have' would be for the television to be on a swivel mount on the wall so it could tilt more openly towards both beds. Overall, 10 out of 10.
Comment from Hotel Management
16 Jul 2024 by Nina, Hotel Management
Dear Greg,Thank you for taking the time to share the thoughts about your time at the Quite House near Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests. We would add one swival mount on the wall for TV to move more freely to both beds. We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Nina
by A verified traveler
Posted 11 Jul 2024
Amazing property. Thank you for all your hospitality.
Comment from Hotel Management
11 Jul 2024 by Nina, Hotel Management
Dear Sharri, Thank you so much your stay. Glad to know you are happy for the stay. Hope to see you again soon.
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Nina, Hotel Management
Thank you for the input. We would share with our team to improve .
