Ratings based on 1,010 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Great stay
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
It is conveniently located to some great restaurants and entertainment. Everything you need is within walking distance.
Comment from Hotel Management
20 Nov 2024 by Matt, Hotel Management
Hey Brian,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location and the nearby restaurants and entertainment options. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 19 Nov 2024
Convenient location
Comment from Hotel Management
19 Nov 2024 by Helen, Hotel Management
Dear Russ,Thank you for taking your time to fill out the survey. We apologize that our property did not meet your expectation. We always try our best to improve the amenities and services based on your feedback.Our hotel is located in downtown district so it is very convenience to access around.We hope to welcoming you again in the future and wish you a happy holiday.Best regards,
by A verified traveler
Posted 19 Nov 2024
The staff are always friendly and helpful. This is my second stay here and I am again impressed.
I will definitely book future stays here.
Comment from Hotel Management
19 Nov 2024 by Helen, Hotel Management
Dear Wren,Thank you for taking your time to fill out the survey. We are glad to hear that you enjoy your stay at the hotel. We always try our best to improve the hotel's services based on your feedback.We hope to welcoming you again in the near future and wish you a happy holiday.Best regards,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by KK, Hotel Management
Thank you for your feedback. We look forward to welcoming you again.
by A verified traveler
Posted 18 Nov 2024
Not too bad
Comment from Hotel Management
19 Nov 2024 by KK, Hotel Management
Thank you for your feedback. We look forward to welcoming you again.
by A verified traveler
Posted 18 Nov 2024
On my last morning at the hotel. I didn’t have any hot water in my room.
Comment from Hotel Management
18 Nov 2024 by VS, Hotel Management
Hello Richard, Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you experienced with the hot water on your last morning. However, we can't see any history of complaint from you during you were here. You can contact anytime to us by the phone. Our duty manager will help you if you have any further concern. We hope to have the opportunity to welcome you back for an even better stay in the future!Thank you,Best Regards
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by VS, Hotel Management
Dear Cameron,Thank you for your feedback. We appreciate your perspective and will take it into consideration as we continue to improve the experience for all of our guests. We hope we can welcome you back and meet your expectations. Best regards,
by A verified traveler
Posted 16 Nov 2024
Property is rundown and the lobby is smelly
Comment from Hotel Management
16 Nov 2024 by Malak, Hotel Management
Dear Carmen, Thank you for taking the time to complete our post-stay review. Your feedback is valuable to us, it does not go unnoticed. We take guest remarks very seriously and we do implement them to improve future guest experiences. We hope we can welcome you back and meet your expectations. Best regards,
