Ratings based on 1,886 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
not for me
by A verified traveler from Winnipeg
Posted 3 Dec 2024
Good experience.
Ample parking available in the basement.
Staff was friendly and helpful.
by A verified traveler
Posted 3 Dec 2024
Friendly staff
by A verified traveler
Posted 3 Dec 2024
Stayed one night, clean comfortable bed. Nive and quiet.
Comment from Hotel Management
3 Dec 2024 by Hetal, Hotel Management
Dear Guest,Thank you for the positive feedback score. I have shared your response with my staff, and they join me in thanking you. We're glad to hear that you enjoyed the clean and comfortable bed, and had a peaceful stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards, Hetal Maniar Quality Hotel Airport (South)
by A verified traveler
Posted 1 Dec 2024
The room was clean and the bathroom look like it was recently renovated. They look very nice. The one problem I had was With the parking garage. The release to raise the security gate from the inside going out needs one more bar. It was very difficult to get my Dodge ram out of the gate. This was simply due to the layout of the garage. By adding one more bar/sensor to open the gate the problem would be eradicated.
Comment from Hotel Management
3 Dec 2024 by Hetal, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear that you found the room clean and the recently renovated bathroom to your liking. We also appreciate your input regarding the parking garage. I have shared your suggestion about adding another bar/sensor to improve the gate access with our maintenance team for further evaluation.We look forward to welcoming you again and providing you with a wonderful stay.Kind regards, Hetal Maniar Quality Hotel Airport (South)
by A verified traveler
Posted 1 Dec 2024
Good shuttle
Comment from Hotel Management
2 Dec 2024 by Hetal, Hotel Management
Dear Guest, Thank you for the positive feedback score. I have shared your response with my staff, and they join me in thanking you. We're glad to hear that you enjoyed our shuttle service. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards, Hetal Maniar Quality Hotel Airport (South)
by A verified traveler from Arusha
Posted 1 Dec 2024
Run down property, renovations going on but never informed about renovation being done. Expedia should have informed of the same or the hotel should have done the same
Comment from Hotel Management
2 Dec 2024 by Hetal, Hotel Management
Dear Guest, Thank you for sharing your feedback. I have shared your response with my staff, and they join me in appreciating your comments. We apologize for the inconvenience caused by the ongoing renovations and the lack of communication regarding this. We understand how important it is to have clear information, and we will work on improving communication with our guests in the future. We hope to have the opportunity to welcome you back and provide a more comfortable and seamless stay. Kind regards, Hetal Maniar Quality Hotel Airport (South)
by A verified traveler
Posted 30 Nov 2024
Expected more cleanliness. The property is listed as non-smoking but starting from the parking to elevator and room everything smells smoky, weed ...
Beds are not sturdy; carpet is also not clean (may be too old).
Comment from Hotel Management
2 Dec 2024 by Hetal, Hotel Management
Dear Guest, Thank you for sharing your feedback. I have shared your response with my staff, and they join me in appreciating your comments. We are truly sorry to hear about the issues you experienced during your stay, particularly regarding cleanliness and odors. Please rest assured that we take your concerns seriously, and we will address them to improve our standards. We hope to have the opportunity to welcome you back and provide a better experience in the future. Kind regards, Hetal Maniar Quality Hotel Airport (South)
by A verified traveler
Posted 28 Nov 2024
Wifi never worked and only one key for the door
Comment from Hotel Management
29 Nov 2024 by Hetal, Hotel Management
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the Wi-Fi and the single key for your room. Please know that we take your concerns seriously and will work with our team to resolve these issues promptly.We value your input and hope to have the opportunity to provide you with an improved experience during your next stay.Kind regards,Hetal ManiarQuality Hotel Airport (South)
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hetal, Hotel Management
Dear Guest, Thank you for the perfect rating. We are thrilled to hear that you had such a positive experience with us. I have shared your feedback with my staff, and they join me in expressing our gratitude. It is always our goal to provide exceptional service and create memorable experiences for our guests, and your kind words are truly appreciated. We look forward to welcoming you back and providing you with wonderful accommodations each time you are in town. Kind regards, Hetal Maniar Quality Hotel Airport (South)
