Ratings based on 18 Verified Reviews
3.8 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2019
The location was perfect - across from the Shopping Mall.
Comment from Hotel Management
6 Sep 2019 by Pelican Stay, Hotel Management
Good day! thanks for taking the time to share your prestige opinion on Pelican Stay. We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation.We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.
Your friends at Pelican stay.
by A verified traveler
Posted 8 Aug 2019
Comment from Hotel Management
13 Aug 2019 by Benz, Hotel Management
Hi,
Thank you for choosing Pelican Suites. Our company values put customer satisfaction as top priority and we are committed to our customers. So we really hope you enjoy your stay.
See you again!
Best Regards,
Pelican Team
by A verified traveler
Posted 28 Jul 2019
General cleaning of the property was not good. .............
Comment from Hotel Management
31 Jul 2019 by Benz, Hotel Management
Hi,
Thank you for sharing your feedback. We're sorry that your experience didn't match your expectations. It was an uncommon instance. We are usually known for our great service and attention to details in everything that we do. With that being said, we will have this look into and make sure this will not happen again.
Please feel free to reach us out to our hotline with any further comments, concerns, or suggestions you wish to share. We would like to make things right if you give us another chance.
Sincerely,
Your Pelican Team
by A verified traveler
Posted 19 May 2019
Full open kitchen and washing machine. Underground parking spacious and easy. Building entry by card s convenient.
Comment from Hotel Management
19 May 2019 by Benz, Hotel Management
Hi,
Thank you for spending your tine in writing us a review. We appreciate you feedback as this only proves that we did our job well. Please do recommend us to your friends and family. Hope to see you again!
Best regards,
by A verified traveler
Posted 11 May 2019 on Hotels
Nila was waiting for us at the highrise's entrance. She kindly showed us everything in the newly renovated apartment including how to use the air conditioner, dishwasher and washer/dryer. We opted to pay the extra $10/day indoor fully-secured garage, although the neighboorhood is nice. The concrete construction muffles most noises with the exception of the occasional bark from the neighbor's dog.
Comment from Hotel Management
19 May 2019 by Benz, Hotel Management
Hi,
Firstly, we want to thank you for willingly spending your time to write us a review. The team here at [company name] is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built.It gives us great encouragement to get positive feedback from you.Please do recommend us to your friends and family. We will ensure that they too receive our signature service.
Best regards,
Benz - Reviews Dept
by A verified traveler
Overall a good value for the price.
Posted 23 Apr 2019 on HotelsWe didn't have any dish towels or soap, the pillows were not good (we bought our own)
We also had a broken bedroom closet door which the manager had reported to the powers that be.
We had no TV service for 5 days, Telus did come in and repair on our last day there.
The patio doors were filthy altho the suite itself was quite clean
We feel it is the responsibility of the onsite manager to ensure everything is in proper working order before a guest arrives in order to provide a seamless stay.
Comment from Hotel Management
27 Apr 2019 by Benz, Hotel Management
Hi,
Thank you for taking the time in leaving us a review. We are sorry to hear about your troubles. We will share your feedback to our staff and see how we can make things better. We still hope to see you again.
Best regards,
Your Pelican Team
by A verified traveler
Posted 17 Apr 2019
Self check in. Instructions to follow. Great prices, all the things you need provided. An entire apartment to myself.
Comment from Hotel Management
21 Apr 2019 by Benz, Hotel Management
Hello,
We hope everything is good.
THANK you very much for your stay. It was our pleasure hosting you. Our company values put customer satisfaction as top priority and we are committed to our customers. So we're really happy that you enjoyed your stay.
See you again!
Cheers,
Your Pelican Team
by A verified traveler
Posted 3 Apr 2019 on Hotels
we were melting as we were unable to turn off the heating vents. We did have fans in the suite but could not sleep at night.
They have kindly offered us another room while they attend to the issue as wee are scheduled to stay with them again.
Comment from Hotel Management
7 Apr 2019 by Benz, Hotel Management
Hi,
Thank you for your feedback. We are sorry to hear that you had faced this issue. Next time please walk right up to a manager so we can see what we can do to lighten up your day as we always do to our guest. Hope to see again!
Best regards,
Your Pelican Team
by A verified traveler
Posted 22 Mar 2019
Comment from Hotel Management
3 Apr 2019 by Benz, Hotel Management
Hi!
Thank you for your feedback, we are glad that you enjoyed your stay. We hope to see you again and please bring your friends and family!
Cheers,
Your Pelican Team
by A verified traveler from Edmonton
Posted 2 Feb 2019
Communication could definitely improve, not good, location great, apartment good
Comment from Hotel Management
4 Feb 2019 by Benz, Hotel Management
Hi,
Thanks for choosing Pelican Suites. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful.
We hope to see here again and please bring all your friends and family.
Cheers,
Your Pelican Team
