Ratings based on 733 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tamarac
Posted 4 Dec 2024
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Was really nice
Comment from Hotel Management
3 Dec 2024 by Grand Park, Hotel Management
Dear Shawnbhala Shawn, Thank you for your great feedback regarding your stay and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards
by A verified traveler
Posted 2 Dec 2024
Pretty great room for the last minute price and the staff was super helpful with the area and such
by A verified traveler
Posted 1 Dec 2024
Staff was approachable.
Comment from Hotel Management
3 Dec 2024 by Grand Park, Hotel Management
Dear Ruthsel, Thank you for your great feedback regarding your stay and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Grand Park, Hotel Management
Dear Yulia, Thank you for your great feedback regarding your stay and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Carlos, Hotel Management
Dear Justin, Thank you for your great feedback regarding your stay and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards
by A verified traveler
Posted 30 Nov 2024
The staff were friendly. The room was clean, but there’s signs of aging. The flush handle was broken and it wouldn’t stop flushing. Had to lift the cover up to stop it. The amenities were also sufficient for a quick trip. It has a gym, sauna, but the penthouse hot tub was closed. The location is ideal in terms of walking, transport, but there’s a lot of homeless outside along Granville. Overall, not bad for what you get for the price.
Comment from Hotel Management
1 Dec 2024 by Carlos , Hotel Management
Dear Luis,Thank you for sharing your detailed feedback! We’re glad to hear that our staff made a positive impression and that the room was clean. We apologize for the issue with the flush handle and will address that promptly. We’re also sorry that the penthouse hot tub was unavailable during your stay. While our location is convenient, we understand that it can be impacted by surrounding factors, and we appreciate your understanding. Your comments will help us improve, and we hope to welcome you back soon for an even better experience!Warm Regards,
by A verified traveler
Posted 29 Nov 2024
Amazing place to stay, great location and lovely room, helpful staff . We'll be back!
Comment from Hotel Management
1 Dec 2024 by Hotel Management , Hotel Management
Dear Marie,Thank you for your wonderful feedback! We’re so happy to hear that you had an amazing stay and enjoyed our location, room, and helpful staff. It means a lot to us that you felt well taken care of. We can’t wait to welcome you back on your next visit — we’ll be here, ready to make your stay just as memorable!Best Regards,
by A verified traveler
Posted 29 Nov 2024
Staff was amazing!
Comment from Hotel Management
1 Dec 2024 by Hotel Management , Hotel Management
Dear Melissa,Thank you so much for your kind words! We're thrilled to hear that our staff made such a positive impact on your stay. We truly believe that great service can make all the difference, and it's wonderful to know we succeeded in making your experience special. We hope to have the pleasure of welcoming you back soon!Best Regards,
