Ratings based on 752 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Staff was amazing Casey and the manager i forgot her name so sorry but very komd and friendly and also melissa was amazing! Thanks guys cant wait to stay again!
by A verified traveler
Posted 8 Nov 2024
The gate is cool.
Comment from Hotel Management
13 Nov 2024 by Hotel Management, Hotel Management
Dear Veronica, Thank you for choosing Extended Stay America while you are in the city and taking the time to share your feedback with us. We are glad to learn that you enjoyed your time with us and that everything was to your satisfaction. Please return soon for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
The room above us had kids and a dog that was up and stomped across the floor until 3 am. We called down to the front desk 5 times and not much happened. The phone was unplugged. When we pulled the night stand out there was food and food wrappers
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear Gayle, Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We will address this with our team appropriately. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely,Hotel Management
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Awesome
by A verified traveler
Posted 7 Oct 2024
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 8 Sep 2024
The entire staff was amazing. Always cleaning when business was slow. All very professional, respectful and curtious. Want to give a huge shout out to Tiffany at the front desk. She went above and beyond to make sure we had everything we needed for the 2 weeks we stayed there.With me being slightly disabled this meant the world to me. Will definitely stay in the future ❤️
Comment from Hotel Management
10 Sep 2024 by Hotel Management, Hotel Management
Dear Shirley,Thank you for the glowing five-star review on Extended Stay America. We're thrilled that you had a pleasant time at our hotel. It's lovely to know that our team's hard work and attention to detail didn't go unnoticed. It is always heartwarming to hear when a specific team member has gone above and beyond to make a guest's stay memorable. We will make sure to share your kind words with Tiffany and the entire team. It was our pleasure to host you, and we hope to see you soon.Sincerely,Hotel Management
by A verified traveler
Posted 5 Sep 2024
Great staff, though room access on the second floor - with our dogs - was less than stellar. A hotel guest opened their door and allowed their off-leash dog to confront us as we made our way to our room… not the hotel’s fault, but wish folks would observe protocol and keep pets contained and on-leash in halls.
Comment from Hotel Management
6 Sep 2024 by Hotel Management, Hotel Management
Dear Nancy,Thank you for sharing a review about your recent stay. We appreciate your kind words about our staff. However, we are sorry for the issues you encountered during your visit. We apologize for any distress or inconvenience it might have caused. We do have a pet policy, so our guests are not disturbed. Rest assured, we are committed to improving our pet-friendly policies and guest awareness. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
by A verified traveler
Posted 27 Aug 2024
Water saving measures on the sink and shower caused problems. Ironing board was broken. Water was leaking through the ceiling
Comment from Hotel Management
28 Aug 2024 by Hotel Management, Hotel Management
Dear Stephen,Thank you for sharing your feedback. We're truly sorry for the inconvenience you experienced. Please know that your concerns are important to us, and we're taking immediate steps to address them. Our team is working on improving the water-saving measures to ensure better functionality, and the ironing board has been replaced. The ceiling leak is also being urgently repaired. Your comfort and satisfaction are our top priorities, and we hope to provide you with a seamless stay on your next visit.Sincerely, Hotel Management
