Ratings based on 290 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Bernice was lovely
Comment from Hotel Management
13 Dec 2024 by DOUGLAS TEAM, Hotel Management
Thank you for your kind words! We're delighted to hear that Bernice made a wonderful impression. We’ll be sure to share this with her.
by A verified traveler from Edmonton
Posted 3 Dec 2024
We had a wonderful stay at Douglas House in the main floor Mateo Suite from Nov 16 to 18/24. The location was a 10 min walk from the Canada Line Broadway Stn. The room was comfortable and decent size plus bed was comfy. The bathroom amenities were good quality too. For us the only ‘downside’ was that the other furnishings in the room needed a refresh. The chairs were stained and looked worn out as did a small coffee table. Also a new shower head would do a world of good. We would stay again.
Comment from Hotel Management
6 Dec 2024 by DOUGLAS TEAM, Hotel Management
Thank you for sharing your experience with us! We're delighted to hear that you had a wonderful stay in the Mateo Suite and found the location convenient, the bed comfortable, and the amenities of good quality.We truly appreciate your honest feedback regarding the furnishings and showerhead. It’s important for us to ensure every aspect of the stay meets our guests' expectations, and we’ll certainly look into these improvements.We’re glad you will stay with us again, and we look forward to welcoming you back!
by A verified traveler
Posted 27 Nov 2024
DGH is perfect if a hotel room isn’t what you require and they have free parking.
Comment from Hotel Management
28 Nov 2024 by DOUGLAS TEAM, Hotel Management
Thank you for your lovely feedback! We're so glad you found Douglas Guest House to be the perfect fit . We hope to host you again soon!
by A verified traveler
Posted 24 Nov 2024
We stay here when the property is available on our trips to Vancouver. Close to everything we want and a safe, quiet location. Love the staff!
Comment from Hotel Management
24 Nov 2024 by DOUGLAS TEAM, Hotel Management
Thank you for your continued support and kind words! It’s always a pleasure to have you stay with us. Our staff truly appreciates your warm feedback, and we look forward to hosting you again on your next trip to Vancouver!
by A verified traveler
Posted 23 Nov 2024
Comfortable, quiet, clean suite perfect for my needs, just a short walk to Vancouver General Hospital. Breakfast is good, staff super friendly and helpful. Highly recommend and will stay again!
Comment from Hotel Management
24 Nov 2024 by DOUGLAS TEAM, Hotel Management
Thank you so much for your lovely feedback! . It’s wonderful to know you enjoyed our breakfast and that our friendly staff made a positive impression. We truly appreciate your recommendation and look forward to welcoming you back!
by A verified traveler
Posted 17 Nov 2024
We have stayed many times and will continue to do so. It is a great place!
Comment from Hotel Management
17 Nov 2024 by DOUGLAS TEAM, Hotel Management
Thank you so much for your kind words and loyalty! It means the world to us that you enjoy staying here, and we look forward to welcoming you back many more times
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
16 Oct 2024 by DOUGLAS TEAM, Hotel Management
Thank you so much for taking the time to leave us a 5 out of 5 review. It's much appreciated! Cheers
by A verified traveler
Posted 8 Sep 2024
Great staff
Comment from Hotel Management
9 Sep 2024 by DOUGLAS TEAM, Hotel Management
Thank you for your lovely feedback! We hope to welcome you back soon!
by A verified traveler
Wrong description about room type
Posted 1 Sep 2024 on HotelsI choose this motel which was introdued room type as 2 bed rooms and private bath. But that is not true. Strictly saying, room type is 1 bed room and open living room bed and open bath(locking system inoperativ). Because of not guaranty for privacy, It was terrinle situation during stay there. Unfortunately, phothos can not be uploaded(I have relative picturs)
Comment from Hotel Management
1 Sep 2024 by DOUGLAS TEAM, Hotel Management
Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience caused by the room description. Ensuring our guests have an accurate understanding of our accommodations is crucial, and we regret if there was a discrepancy in your experience. Your feedback is invaluable, and we will review our room descriptions to ensure they accurately reflect our offerings.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
1 Sep 2024 by DOUGLAS TEAM, Hotel Management
Thank you so much for taking the time to leave us an 8 out of 10 review. It's much appreciated! Cheers
