Ratings based on 971 Verified Reviews
2.4 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
The woman working the front was very nice. The room had an instant smell of mold and sitting water. The bathroom had black mold all over the walls.
by A verified traveler from Carpinteria
Posted 3 Jan 2025
Noisy rooms. Pool and jacuzzi were both closed. The free breakfast was lacking.
by A verified traveler
Posted 29 Dec 2024
the room smell is terrible for all rooms, the first one we got smelled like cigarettes then the second one smells like dog pee, air conditioning was poorly maintained
Comment from Hotel Management
30 Dec 2024 by Anis, Hotel Management
Dear Trixia:We sincerely regret that we failed to provide you a 10/10 service during your recent stay. What you experienced is unacceptable and we are taking necessary actions to address such issues. This must have been an oversight from our housekeeping since, first we are a non smoking facility, and second, being pet friendly, we do deep cleaning of carpets at a regular cadence. We found that the first room you were assigned was 210, and the second on is 226, so we will make sure such incidence is not repeated for these or any other rooms. Thanks for bringing this to our attention. Please visit us again.Regards,Anis
by A verified traveler
Posted 28 Dec 2024
Nice staff.
Comment from Hotel Management
30 Dec 2024 by Anis, Hotel Management
Dear Jessica:We sincerely regret that we failed to provide you an outstanding service during your recent stay at our hotel. Though you mentioned that you liked our Staff, but we can’t get a clear picture what went wrong. Would you mind elaborating a bit so we can take action to fix them? We noticed that you stayed in Room 220/227, so in the meantime, we are going to go over the details of these rooms and please be sure that we are going to thoroughly investigate these rooms and make sure everything meets our highest quality standards. Thank you for taking time to write this review. Please visit us again.Regards,Anis
by A verified traveler
Posted 27 Dec 2024
I was very disappointed in the condition of the property.
Looked like there was some remodeling going on, but no enough to justify.
I was approached outside on a couple occasions by homeless.
I am not too picky, I am budget conscientious; i was there to visit some family. My daughter tried to talk me into booking elsewhere. I only needed a room to sleep and shower, so I stayed.
The free breakfast was subpar. Gas Station roller grill had better offerings.
I booked through a website that showed this location at 4.6 stars. I didn't read the reviews until after, very poor reviews. Google the location and rated 2.6 stars.
Comment from Hotel Management
30 Dec 2024 by Anis, Hotel Management
Dear Miles:We sincerely regret for failing to offer an outstanding service during your stay at our hotel. At the same time we thank you for taking time to write this straight forward and to the point review. It helps us to address the issues and take action right away. We strive to offer luxury at budget and budge conscious guests like you are the lifeblood of our business. First, yes we are undergoing major renovation, where we are replacing all furniture and fixtures with premium quality ones. Unfortunately, your stay coincided with this activity and that may have caused you discomfort. Second, we have zero tolerance policy about anyone soliciting our guests in our premise, so there would have been stern action by the staff if you complained about getting approached by homeless. We acknowledge that that currently our free breakfast offering is not something to brag about, but we have clear plan to substantially improve our serving in near future. Please visit us again and allow us to offer you our best service.Regards,Anis
by A verified traveler
Posted 22 Dec 2024
This property is falling apart. Very loud guests. Lots of trouble just getting a key card for my room. Would not stay here again.
Comment from Hotel Management
31 Dec 2024 by Anis, Hotel Management
Dear Alexander:We are really sorry that you didn’t have an outstanding experience during your recent stay at our hotel. It seems like there was issues with the room keys and you had to switch multiple rooms before finding the one that worked. We understand this can be really frustrating. We would like to confirm you that we have taken care of the issue since then so the issue has been fixed. We have zero tolerance policy about unacceptable noise level and we enforce them as soon as complaint received. We are also in the process of upgrading all the furniture with premium ones and please visit us again so we can offer you a memorable stay.Regards,Anis
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Anis, Hotel Management
Dear Raul:Thanks for your feedback. Please visit us again and we promise to offer you a 10/10 service.Regards,Anis
by A verified traveler
Posted 21 Dec 2024
Terrible and waste my money on a place that had no amenities, or breakfast. Everything was falling apart. Weird people .
Comment from Hotel Management
31 Dec 2024 by Anis, Hotel Management
Dear LourieSorry to learn that we failed to deliver you an outstanding service. Our pool is currently not operational, pending county health department inspection, otherwise all amenities should be in place, including breakfast. The continental breakfast we offer is basic, currently, but we have plans to upgrade it soon. Not sure what’s meant by weird people though. We invite you to visit us again and promise to deliver a memorable service.Regards,Anis
by A verified traveler
Posted 21 Dec 2024
All amenities weren’t working , which is why I booked. Breakfast was cereal and toast . Everything was falling apart, literally. Druggie slept next door to me, and I felt unsafe to walk the halls. Never again.
Comment from Hotel Management
31 Dec 2024 by Anis, Hotel Management
Dear Lourie:We are glad to see that you have extended your stay by two more days since expressing dissatisfaction after your first day of stay. We are a two star budget hotel that offer really competitive rate and strive to offer the best possible service that our budget permits. We are in the middle of a major renovation and all the amenities and appearances are getting new look that are going to address any shortcomings that we are currently seeing. We have a strict policy that enforces respect towards other guests and adhering to the local laws. We also conform to the non discrimination policy where we don’t deny service due to someone’s appearance only. However, we pursue the maximum extent of lawful actions if the peace is threatened. So we can assure you that there is no safety incidence at our hotel in past several years. Please be sure that the safety of our guests is our paramount concern. Please visit us again and we promise a memorable stay.Regards,Anis
by A verified traveler
Posted 17 Dec 2024
The room was filthy and you could tell it was in need of repair. The heater ac unit was disgusting with so much debris in it including shells of bugs. The front desk was horrible not only with customer service but if you're going to smoke weed don't make it obvious at your job in front of clients. I've got pictures of the room and just how gross it was. Not worth the price you pay for the room. This is more of a trap hotel than anything else. I'll never stay there again. Breakfast was bare minimal never experienced that with continental breakfast at a hotel before as nothing was there and nothing kept stocked.
Comment from Hotel Management
31 Dec 2024 by Anis, Hotel Management
Dear Christina:We sincerely regret that we failed to deliver you a 10/10 experience during your stay. Yes, some room AC units need replacement and we are upgrading them with new units. It is absolutely unacceptable for our staff to smoke weed at work or make it apparent to the guests even if it is done on personal time. We will take necessary steps to enforce those policies. We have plans to upgrade the breakfast items and it will be started very soon. We invite you to visit us again and we promise to offer you a memorable experience.Regards,Anis
