Ratings based on 1,034 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Nice clean suite, spacious, great service
by A verified traveler
Posted 21 Nov 2024
My room had a noise issue from the neighbors, as well as a broken heater. When I asked the manager to be moved, he said there were no rooms available. I looked on Expedia and turned out he was lying. Plenty of rooms of the same type I booked were available. After pointing it out to him, he reluctantly changed my room. I don’t understand what the issue would be with changing the room and why would the manager lie. Terrible service. I highly recommend not booking this hotel.
In addition, their walls and doors are so thin and the cleaning people start chattering at 8 am and you can’t sleep past that time. Rooms are also dated and furniture is worn and chipped. The pictures are not entirely accurate.
by A verified traveler
Posted 20 Nov 2024
Great location, great dining options, excellent atmosphere, would stay here again. Only cons are - property could use a refresh, rented 3 rooms for the family and mine was smelly as a pets had obviously been staying there. Overall though good visit, friendly staff, awesome location and I would stay here again.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler from Sherwood Park
Posted 16 Nov 2024
Older building but very clean and amazing location. Staff was great!
Comment from Hotel Management
18 Nov 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that the building is clean and that you liked the location of our hotel. Thank you for mentioning that our staff are great as well. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with a great stay.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
