Ratings based on 991 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Didn't look like the best of areas. Waited until 730 on a Sunday and no breakfast
Comment from Hotel Management
27 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We’re glad you chose to stay with us, but we apologize for the issues you encountered. We understand the importance of a safe environment and will address your concerns with our team. Additionally, we regret that breakfast was not available at the expected time and will work to ensure better service in the future. We appreciate your comments and hope to welcome you back for an improved experience.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the wonderful 5 out of 5 rating! We're delighted to hear you enjoyed your stay. We can’t wait to welcome you back for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
Check in personal was very unfriendly, ice machine not working but received ice from breakfast area
Comment from Hotel Management
17 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the unfriendly check-in experience and the issue with the ice machine. We're glad our team was able to assist you with ice from the breakfast area. Your comments will help us improve. We hope to provide you with a better experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Sep 2024
I never saw an actual employee. You check in on a kiosk. Room was dirty. Ike bed had obvious body fluids on it so it was not used. The other had hair strands and crumbs on it. Ended up taking a blanket out of my car and laying it on top of the bed and used towels for pillows. There was used open soap in the bath. Urine on the floor by the toilet and stool on the toilet seat. I never saw any employees. Went to breakfast which was a waffle machine, cold eggs and sausage with bread and bagels in ziplock bags. No staff present. I did see a cleaning cart in one of the walk ways but it did not seem to move any from check in to when we left.
Comment from Hotel Management
17 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,I sincerely apologize for the experience you described during your stay. This is not the standard we strive for, and I appreciate your feedback as it helps us identify areas for improvement. We take cleanliness and service very seriously and will address these issues immediately. Please reach out to us directly so we can make this right for you.Sincerely, Hotel Manager
by A verified traveler from Lucerne Valley
Posted 11 Sep 2024
Stayed one night. It was fine.
Comment from Hotel Management
13 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the feedback. We're glad to hear your stay was satisfactory. We appreciate you taking the time to share your experience, and we hope you'll consider us again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Aug 2024
Nice place
Comment from Hotel Management
30 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're glad you enjoyed your stay and hope to welcome you back soon."Sincerely, Hotel Manager
by A verified traveler
Posted 29 Aug 2024
Good receptionist service, however room service went in without knocking five seconds after my husband left the room, pretty unprofessional in my opinion.
Comment from Hotel Management
1 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback and for recognizing our receptionist's service. We’re glad you found the front desk staff helpful. However, I apologize for the unprofessional behavior of the room service staff during your stay. This is not the standard we strive for, and I will address this issue with the team to ensure it doesn’t happen again. We appreciate your comments and hope to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler from Bisbee
Posted 24 Aug 2024
The cable was out of order
Comment from Hotel Management
26 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear that the cable was out of order during your stay. We'll address this issue promptly to ensure it doesn't affect future guests. We hope to have the opportunity to serve you better next time."Sincerely, Hotel Manager
by A verified traveler
Posted 18 Aug 2024
Bugs in our room. Finding an employee asleep in the lobby, then helping himself to breakfast and then smoking standing at the front door so we all get to walk through his smoke. Ever staying at a quality inn again
Comment from Hotel Management
20 Aug 2024 by Hotel Manager, Hotel Management
Dear Natalie,We’re truly sorry to hear about the issues you encountered during your stay. The situation you described with bugs, staff behavior, and smoking is unacceptable and does not reflect our standards. Your feedback will be addressed with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope you might consider giving us another chance to provide a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Aug 2024
Let’s start with a centipede in the room. Next at breakfast one of the men supposedly working there was sleeping with his crack showing on the couch in the lobby. Then the same guy goes and makes toast and sits outside with his other coworker smoking in front of the entrance door so we get to walk through smoke on the way to our room. Make sure to wear socks because if you don’t and get into the shower the filth that comes off your feet is disgusting. It’s obvious no one cares about this property, next time we will try red roof inn
Comment from Hotel Management
17 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. I'm truly sorry to hear about the issues you encountered during your stay. Cleanliness and professionalism are crucial, and it seems we fell short in several areas. I appreciate you bringing this to our attention and will address these concerns with our team to ensure improvements. We hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager
