Ratings based on 488 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Sophia CSR, Hotel Management
Hi Nakiya,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 5 Nov 2024
They were friendly and quick
Comment from Hotel Management
5 Nov 2024 by Brand Experience Team, Hotel Management
Hi Nakiya,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6
by A verified traveler
Posted 1 Nov 2024
Very friendly staff. This was my second visit to this property. The beds were some of the most comfortable available during my trip. We stayed on the back side of the building which was quieter than the front. There are several dining options within a few miles.
Comment from Hotel Management
4 Nov 2024 by Brand Experience Team, Hotel Management
Hi Robin, We’re so grateful to you for sharing your comment with us. We’re so glad you had a great stay, and we appreciate your kind words regarding the excellent service provided by our staff. We hope to have the pleasure of welcoming you back soon for another enjoyable experience. Safe Travels! Natalie #Team6
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Sophia CSR, Hotel Management
Hi Alexandra,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 15 Oct 2024
Not bad at all
Comment from Hotel Management
16 Oct 2024 by Sophia CSR, Hotel Management
Hi Eleven,Thank you for your feedback! We are glad to hear that your stay was satisfactory. If there’s anything specific you enjoyed or areas where we can improve, feel free to share. We hope to see you again soon!
by A verified traveler
Posted 13 Oct 2024
Even with the staff still training, check-in was a breeze. Ample parking is available on property. The layout of the place is intuitive, and finding the room was simple. The room was well laid-out, clean, and stocked with the basics (soap, towels, TV with HDMI, outlets with USB connection). The only downside to the bed was the metal base, which can make some noise with shifts during the night and bumping it with your feet by accident. The climate control in the room is very effective, and the hotel is set far enough back from the road that traffic noise isn't an issue. Plenty of fast food restaurants and other amenities in the surrounding area.
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Hi Flynn,Thank you for your detailed review! We're glad to hear that check-in was smooth and that you found the layout, parking, and room amenities convenient. We appreciate your feedback about the bed frame and will look into it to ensure a quieter experience for future guests. It's great that the location worked well for you with nearby dining options and a peaceful atmosphere away from traffic noise. We look forward to welcoming you again soon!
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Heryer,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 7 Sep 2024
Our room had bugs all over the floor. Trim was coming away from wall. Beds very uncomfortable.
Comment from Hotel Management
10 Sep 2024 by Sophia CSR, Hotel Management
Hi Jennifer,Our team wants to say sorry for the inconvenience. Bugs on the floor and maintenance issues like trim coming away from the wall are unacceptable, and I understand how uncomfortable it must have been with the beds. Your feedback is important to us, and I’ll ensure it’s shared with our team for immediate attention and improvement.
by A verified traveler
Posted 7 Sep 2024
The rooms needed a major clean. I walked barefoot to the bathroom and my feet were nasty. The toilet seat wouldn't stay up so that was a litting inconvenient for my husband and son.
Comment from Hotel Management
10 Sep 2024 by Sophia CSR, Hotel Management
Hi Kira,Thank you for your feedback. I’m sorry to hear about the cleanliness issues and the inconvenience with the toilet seat. We strive to ensure all rooms are thoroughly cleaned and well-maintained, so it's disappointing to hear we missed the mark during your stay. I’ll ensure your comments are shared with our housekeeping team to address these concerns. If you have any additional details or need further assistance, please let us know.
