Ratings based on 101 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
We stayed here two nights. We are Americans used to boring, run-of-the-mill hotels with no character and neutral staff who don’t like the guests. This was a lovely break from our norm. Everyone was super friendly, desirous to make our stay happy and give recommendations. The ceilings were super high in our room overlooking the bay, with a chandelier and lovely paint color. It felt like being in an early 1900’s great house. They have a gardener who comes to create gorgeous flowers and trees over 3 different terraces where you can go sit outside to eat or sip wine at sunset. The area in general is like the rest of Valparaiso with some dirt and grunge, but stepping into this hotel was like a most lovely sanctuary. Highly recommend. They lock the gate getting in and out and recognize you by face so there is no fear of random people coming off the street. This may be normal in South America but we noted it as the whole place felt and seemed very secure. They helped us get a taxi for our trip to the vineyards as well, which was nice.
by A verified traveler
Posted 11 Dec 2024
Period property in a good location for exploring Valparaiso.
Positives- The place has character, a very comfortable bed and decent breakfast.
Negatives- There is a $20 USD charge for parking, which was only disclosed after booking. The hotel said the charge was due to limited parking spaces but there were spaces available on the street. The parking charge should be disclosed before booking, not after.
- Hotel should inform guests not to put paper in the toilet as it got blocked!
- The shower takes a long time to warm up and the water drains very slowly and also gets blocked.
- Could be cleaner too.
Comment from Hotel Management
14 Dec 2024 by Front Desk Manager - Zero Hotel, Hotel Management
I am truly sorry to hear your claims, but I must clarify that both of you were informed in advance about the cost of this service which you agreed to book.This is evidenced by your response to our message on the 9th of December (48 hours prior to your arrival):”Thank you I assume it's ok to pay the car park charge by credit card in Chilean Pesos on arrival at the hotel?” It is highly unusual for us to encounter guests who leave the hotel yelling and threatening our staff. So, unfortunately this comment was completely expected.Regarding the blocked toilet, it was cleared by removing the excess paper that was obstructing the drain. There was an unusually large amount of paper at once. As for the shower, it was functioning properly in the other eight rooms, except for yours.
by A verified traveler
Posted 4 Nov 2024
Personalized service in a great location. Lovely outdoor space and breakfast. Room was spacious and beds were comfortable. Overall great stay.
One area for improvement was the rug in our room. Stains and large pull in the rug made it appear less clean in comparison to other areas of the property.
by A verified traveler from MENLO PARK
Posted 6 Oct 2024
Beautiful room, fantastic view, nice breakfast
by A verified traveler
Posted 5 Oct 2024
Beautiful views and charming hotel.
by A verified traveler
Posted 15 Mar 2024
by A verified traveler from Boulder
Posted 11 Feb 2024
Great neighborhood
by A verified traveler
Posted 1 Feb 2024
by A verified traveler
Amazing hotel in Valparaiso
Posted 22 Jan 2024 on HotelsThis hotel was fantastic, the port view was wonderful and the staff couldn’t have been more helpful. In addition the breakfast was great and the outdoor seating in the garden was beautiful. The hotel was also right near incredible restaurants and great boutique shops. Highly recommend this hotel for anyone staying in Valparaiso
by A verified traveler
Posted 24 Nov 2023
Hotel Zero was perfecto! We only had one night in Valparaiso and we wanted to be in the center of the artistic cultural area but close to lots of transportation to get around the area. Hotels had gorgeous gardens and sitting areas with epic views. It was intimate with fun and loveliness right outside the door. Room was pretty and very clean and also had incredible views. Highly recommend.
Comment from Hotel Management
8 Dec 2023 by Zerohotel, Hotel Management
Thank you, Deborah, for your wonderful review on Expedia. We're thrilled to hear that Hotel Zero was perfect for your stay in Valparaiso, especially appreciating our location in the heart of the artistic and cultural area. It's great to know that our gardens, sitting areas, and the views from your room added to your experience. We're glad you found the room to your liking and cleanliness to be top-notch. Looking forward to welcoming you back for a longer stay next time!Best regards, Zerohotel Team
