Ratings based on 71 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
The Verso Hotel is a unique property that caught my attention because of its celebration of poetry, excellent rooftop and centric location near the Neruda House. What prompted me to write this review is the incomparable customer service we received from every single staff member at Verso.
My parents and I only intended to stay at Verso 1 night on our way back to Santiago, however an unexpected medical emergency led to my mom being hospitalised for 7 days. Thanks to the helpful advice from the afternoon concierge, we were able to get my mother seen at a nearby reputable emergency clinic.
When we told the manager our situation and need to extend our stay, the manager went above and beyond to accommodate us. More than that, over the course of weeklong stay, every staff member, from the cleaner to the waiter, made sure to check-in on us, provide outstanding service and ensured that our time at Verso was a space of refuge in a hectic time. To me, that level of concern and detail can only be indicative of a close-knit family owned operation.
After days spent at the hospital, relaxing in the Verso hotel was just what I needed! The bed was cozy and the internet great speed for working remotely (especially while enjoying wine on the rooftop!) The complimentary breakfast was all you can eat small bites.
In short, Verso will be my hotel of choice whenever I, or anyone I know, visits Valparaiso!
by A verified traveler from Lake Placid
Posted 25 Nov 2024
Lovely small hotel with very helpful staff. Nice to be in a neighborhood versus tourist area!
by A verified traveler
Posted 22 Mar 2020
Interesting art, poems, view from the rooftop, restaurant, and friendly staff.
Comment from Hotel Management
23 Mar 2020 by Jeimie Espinoza, Hotel Management
Dear guest,
Thanks so much for your comment, we appreciate it. It is nice to hear you liked our hotel and restaurant.
We hope you come back in the future.
Kind Regards,
Jeimie Espinoza
FrontDesk Manager
Verso Hotel
by A verified traveler
Great hot tub with views
Posted 13 Feb 2020 on HotelsA good experience. Wifi doesn’t work well here because of so much cement. Beds are not so comfortable and the food in the restaurant was not as good as it should have been. But great Pisco sours, nice hot tubs with good views.
Comment from Hotel Management
23 Mar 2020 by Jeimie Espinoza, Hotel Management
Dear Jeffrey,
Thanks for your comment. We are glad you have enjoyed your stay with us.
We hope you can visit us again in the future.
Kind Regards,
Jeimie Espinoza
FrontDesk Manager
Verso Hotel
by A verified traveler from Montreal, Quebec, Canada
Posted 17 Jan 2020
Boutique hotels keep proving why they are more detail oriented to the clients needs. I absolutley loved this property. Private secure parking was available, rooms were tidy, common spaces were beautiful. You could sit in the open courtyard and have a tea, coffee or glass of water. Reception was open 24/7. The restaurant had a beautiful selection on dinner options and a sommelier to advise you on your wine pairings. Hot tubs are also available to reserve for a fee on the rooftop terrace and have spectacular views over the whole city. The neighborhood is safe and easily walkable to the downtown area. Staff were bilingual and helpful when it came to restaurant and tourist spot recommendations. I would definetly stay here again.
Comment from Hotel Management
28 Jan 2020 by Jeimie Espinoza, Hotel Management
Dear Cassandra,
Thanks for your comment. We are very glad you have enjoyed your stay in our hotel and also the meal, wine and view from our restaurant. It would be nice if you come to visit us again.
Kind Regards,
Jeimie Espinoza
FrontDesk Manager
by A verified traveler
Wonderful find!
Posted 1 Jan 2020 on HotelsExcellent food at restaurant; nice experience in hot tub, helpful staff, great views. We had the king suite and it had plenty of room. Comfortable bed, good shower. Clean room. Was a great find. Would definitely stay there again. It's in the Museo de Cielo Obierto and almost next door to La Sebastians. Take the bus up. Lots easier with a backpack than walking it.
Comment from Hotel Management
28 Jan 2020 by Jeimie Espinoza, Hotel Management
Dear Cindy,
Thanks for your comment. We are very glad you have enjoyed your stay with us. We hope you can visit us again in the future.
Kind Regards,
Jeimie Espinoza
FrontDesk Manager
by A verified traveler
Boa opção para Valparaiso
Posted 13 Dec 2019 on HotelsBem no topo de Valparaiso, hotel aconchegante. Funcionários muito atenciosos. Restaurante agradável, mas para o meu gosto foi pouca comida e preço alto. O entorno do hotel é bem precário em geral, mas não tivemos nenhum problema com segurança.
by A verified traveler from Vancouver
Posted 21 Nov 2019
Amazing friendly and helpful staff, especially Jaime at reception and Cristian at the bar. Great cocktails and views at rooftop restaurant. Rooms very small but clean and comfortable. Overall a great stay.
by A verified traveler
Posted 10 Aug 2019 on Hotels
by A verified traveler
I would stay there again
Posted 15 Jul 2019 on HotelsWe had a great two nights stay at the hotel. It’s modern and young. The staff was very helpful and welcoming and speaks English. The room was a bit small but most important - it was bright and very clean - and a big plus it had heating. We also enjoyed the spa on the hotel roof which was also very clean. Bring ear plugs if barging dogs will keep you awake (the same for all the hotels in Paraiso).
