Ratings based on 342 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
You stay in the smallest room imaginable in what appears to be former stable rooms. Good luck finding staff. Don't try to wash your hair in the shower as it's so small you can't get your arms to your head. Weird smell in the stable/room. Breakfast was fine, but half the dishes were empty both mornings. There is an epic karaoke room though...that was super fun
Comment from Hotel Management
30 Aug 2024 by Front Desk Manager, Hotel Management
Hej.Tack för din feedback efter er vistelse hos oss. Vi arbet ständigt med att förbättra vår produkt och era kommentarer hjälper oss att bli bättre.Jag hoppas vi i framtiden får en ny chans att välkomna er tillbaka och då överträffa era förväntningar.Trevlig helg!Med vänliga hälsningarHenning
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Front Desk Manager, Hotel Management
Hej.Tack för din feedback efter din vistelse hos oss och härligt att ni haft det bra!Önskar dig varmt välkommen tillbaka och hoppas att du får en trevlig fredag och kommande helg!Allt gott! Henning
by A verified traveler
Posted 18 Aug 2024
AC didn’t work, and there are no laundry facilities for guests, but I’m finding that’s a problem in the entire country of Sweden! Asked three different people for towels, and finally had to follow the third person to get them.
Comment from Hotel Management
30 Aug 2024 by Front Desk Manager, Hotel Management
Hej.Tack för din feedback efter er vistelse hos oss. Vi arbet ständigt med att förbättra vår produkt och era kommentarer hjälper oss att bli bättre.Jag hoppas vi i framtiden får en ny chans att välkomna er tillbaka och då överträffa era förväntningar.Trevlig helg!Med vänliga hälsningarHenning
by A verified traveler
Posted 12 Oct 2023 on Hotels
Comment from Hotel Management
18 Oct 2023 by FDM, Hotel Management
Tack för din feedback Asif,Vi hoppas att du ha de en fin vistelse och vill varmt välkomna dig tillbaka till oss på Hesselby Slott.Med vänliga hälsningarHenning CarlssonFront Desk ManagerHesselby Slott
by A verified traveler
Posted 13 Aug 2023
Comment from Hotel Management
23 Aug 2023 by FDM, Hotel Management
Tack för ditt mail och din feedback efter din vistelse hos oss på Hesselby Slott!Varmt välkommen tillbaka till oss!Med vänliga hälsningarHenning CarlssonFront Desk Manager
by A verified traveler
Posted 11 Jun 2022 on Hotels
by A verified traveler
Posted 7 Feb 2022
The best hotel ever
by A verified traveler
Posted 10 Oct 2019 on Hotels
by A verified traveler
Wisiting relativs.
Posted 23 Sep 2019 on HotelsNice area with the old castle in the middle. But far from the center of Stockholm.
by A verified traveler
Self Catering not Luxury. Dismissive night staff
Posted 18 May 2018 on HotelsI arrived about 11pm at the hotel. There was no clear sign for reception or any evidence of staff and there appeared to be a wedding reception type event on in the orangery. I went to the courtyard area, thinking that must be where reception is. I spent about 10 minutes trying different doors, feeling frazzled after my flight. I ended up phoning the hotel and asking how I get to reception, which did turn out to be back at the orangery area. The staff seemed to be laughing at me and made no attempt to then show me back to where my room was, back at the courtyard, other than to hand me a badly printed photocopy of a map. It was now 11.30pm at night. My room number was 128 but this room is not shown on any of the outside entry points to the courtyard buildings. The was a 19-127 door so I tried this on the off chance. I eventually found my room tucked away in a corner and it did indeed have its own entrance, which is not marked. Then the room! Hideous. Who wants a toilet behind their bed with a clear glass partition between the toilet and the main bedroom?? Toilet was also broken so filled up for 1 hour + after flushing. Lampshade by the bed was broken, 2 of the blinds were broken and the curtains wouldn't close to cover the broken blind window so the sun woke me at 0330 sun rise... And then there was the room and corridor heat. It is suffocating. The radiators were off but the room was about 30 degrees. I had to have 3 windows open which meant I could hear noise.
