Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Kashiri D. - Customer Care, Hotel Management
Hello Jaime,Thank you for the perfect 5/5 rating! We hope to see you back with us again!
by A verified traveler
Posted 14 Dec 2024
We had a beautiful time here. The property was unique and fun! When ordering food from the restaurant keep in mind portion are small so order lots. Bring eat plus the wildlife is noisy at night. Over all a beautiful experience for couples!
Comment from Hotel Management
14 Dec 2024 by Kashiri D. - Customer Care, Hotel Management
Hello Allison,Thank you for sharing your feedback! We are so glad to hear that you had a beautiful time and enjoyed the unique charm of the property.Thank you for choosing Cocobay, and we hope to welcome you back soon for another beautiful escape!
by A verified traveler
Posted 13 Dec 2024
Was great to spend a week here! Staff are friendly and are willing to help the bar staff are great especially derick who is very welcoming to guest and is a great vibe for couples
Comment from Hotel Management
14 Dec 2024 by Kashiri D. - Customer Care, Hotel Management
Hello David,Thank you for sharing your lovely review! We are so pleased to hear that you enjoyed your week with us and found our staff friendly and helpful.A special thanks for highlighting Derrick, we’ll be sure to share your kind words with him.We hope to welcome you back for another relaxing getaway soon!
by A verified traveler
Posted 7 Dec 2024
Paradise!!!!
This was our first stay at Cocobay and we booked it based on the previous reviews. I can honestly say that we had a fabulous time and I would highly recommend it. I have included some feedback below to help you decide if this is the place for you or not – for us we will certainly be returning!
Resort and Rooms
This is a quiet resort but is situated in a lovely setting. We booked a room which was ocean facing and had a plunge pool – we loved it. Do be aware, these rooms are not sleek and marble in quite the same way you would get with a traditional hotel. The rooms are individual cottages and quite rustic but very clean and within a lovely setting. If you want the plush and sleek this probably isn’t quite the hotel for you. This is about the setting and the individuality of the rooms. We loved it! Shower was fantastic and very powerful. The king size bed was a really good size king and very comfortable. There was a ceiling fan and air conditioning which was very effective. The rooms are a bit dark and it could do with a light between the clothes storage area and the bathroom. Would also benefit from a chest of drawers as although the rooms are a good size, the space for storing clothes could be better. We arrived at night and so couldn’t see the view but OMG in the morning it was amazing. We loved our balcony with the two chairs and hammock and the plunge pool. Food amazing!!
Comment from Hotel Management
7 Dec 2024 by Kashiri D. - Customer Care, Hotel Management
Hello Maria,Thank you for choosing Cocobay Resort for your first stay and for taking the time to share your detailed and thoughtful review. We are pleased to hear that you had a fabulous time and are already planning to return!We also appreciate your constructive feedback.We can’t wait to welcome you back to paradise for another memorable stay.
by A verified traveler
Posted 4 Dec 2024
The staff was so good to us during our stay.
Comment from Hotel Management
6 Dec 2024 by Kashiri D. - Customer Care, Hotel Management
Hello Joseph,Thank you for taking the time to leave us this review. We are pleased to hear that the staff really made your stay good.We are looking forward to welcoming you again soon.
by A verified traveler
Posted 3 Dec 2024
Great resort and amazing staff!
Comment from Hotel Management
6 Dec 2024 by Kashiri D. - Customer Care, Hotel Management
Hello Jeffrey,Thank you for your review. We are happy to hear that you found the Resort great & our staff amazing.We hope to welcome you again soon.
by A verified traveler
Posted 26 Nov 2024
The views were beyond amazing and the staff went above and beyond for us. The room was great and you have privacy from other guests. Will definitely be coming back here.
Comment from Hotel Management
26 Nov 2024 by Kashiri D. - Customer Care, Hotel Management
Hello Eric,Thank you so much for your lovely review! We are excited to hear that you enjoyed the amazing views and experienced the exceptional service from our staff members.We can’t wait to welcome you back for another memorable visit.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Kashiri D. - Customer Care, Hotel Management
Hello Frankie,Thank you for the perfect 5/5 rating! We hope to see you back with us again!
by A verified traveler
Posted 23 Nov 2024
Love my stay here. I came here to celebrate my birthday and my friend and I’s 13th year friend-aversary. Staff were so so sooooo kind, always helpful and went above and beyond for anything and everything. I recommend this for anyone looking for a relaxed vacation, especially if you are a couple, newlywed or just wanting something more high quality but low key and tranquil.
Comment from Hotel Management
24 Nov 2024 by Kashiri D. - Customer Care, Hotel Management
Hello Ana,Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you chose our Resort for your double celebration!We hope to welcome you back again soon for more celebrations and relaxation!
by A verified traveler
Posted 18 Nov 2024
Nice property, food portions are very small.
Was upgraded to a nicer room but fridge was not stocked until the last day.
Not much to do there more juat really to relax and go to the beach
Comment from Hotel Management
18 Nov 2024 by Kashiri D. - Customer Care, Hotel Management
Hello Steven,Thank you for sharing your experience with us. We are happy to hear you enjoyed the property and appreciated the complimentary room upgrade.We sincerely apologize that your fridge was not stocked promptly, and we understand how this may have impacted your stay. Thank you for staying with us, and we hope to welcome you back in the future!
