Ratings based on 257 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
The Araba Room.
Stayed for a weekend in October 2024. Looks great in the pictures however in reality it is a damp, smelly, dark, below street level, boutique cave just off the courtyard, and right next to the courtyard toilets. The paint is peeling off the ceiling due to the dampness, and I even had a visit from a cockroach.
My immediate request for another room was met with a “sorry, we’re full”. My complaint and request for a refund or discount was met with silence initially, but when Expedia intervened a discount off my next trip was offered - which was derisory and laughable.
A hotel room is meant to be a place to relax after a day of sightseeing in Valletta, not a place to suffer in humid, unhygienic conditions.
Unfortunately, I had prepaid for my trip, otherwise I would have left.
Caveat emptor.
Comment from Hotel Management
6 Nov 2024 by B, Hotel Management
Dear Guest ,We’re sorry to hear you didn’t have a good experience at the Vincent.I’ve relayed the issue to the appropriate department, and our team is working on a solution.We work really hard to make sure our customers love our Hotel and service, so thank you for bringing this situation to light. Please let me know if I can be of further assistance.Best regards,Boyan
by A verified traveler from Charlotte
Posted 30 Oct 2024
Excellent staff, very accommodating and hospitable. The location is ideal for exploring Valletta and Malta. Highly recommend this hotel; I would stay there again if I returned to Malta.
Comment from Hotel Management
31 Oct 2024 by Boyan , Hotel Management
Dear Brian,Thank you for the lovely words,looking forward welcoming you here at the Vincent once again.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Boyan , Hotel Management
Thank you for the positive review,
by A verified traveler
Posted 28 Oct 2024
The hotel was amazing. The member of staff at check in was great. Gave us some great information about what to do and when. Our room 'Dolce Vita' was very quirky which i loved. Breakfast in the small courtyard was lovely and just enough to start the day. Thank you
Comment from Hotel Management
29 Oct 2024 by BOyan , Hotel Management
Dear Tracey,Many thanks for your lovely review.We are looking forward welcoming you back at the Vincent
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Boyan , Hotel Management
Many thanks for the positive feedback.
by A verified traveler
Highly recommend
Posted 17 Aug 2024 on HotelsWe loved our stay here! Very unique and the room was spacious. Great location close to the restaurant / bar strip in Valletta. Clean place and the breakfast was delicious. Highly recommend
Comment from Hotel Management
19 Aug 2024 by Boyan , Hotel Management
Hi Mitch,Many thanks for the above.We are looking forward welcoming you many more times here at the Vincent
by A verified traveler
Posted 17 Aug 2024
Excellent customer service, very friendly and helpful staff. Breakfast was buffet style with hot and cold selections, all very nice.
In very close proximity to the main shopping area, many restaurants and ferry ports to Sliema and Gozo.
Only downside we had, was our fridge didn't work. Didn't bother us though as we were only there 3 days. They may have fixed it for us but we never mentioned it.
Comment from Hotel Management
19 Aug 2024 by Boyan , Hotel Management
Hi Liam,Many thanks for taking time and leaving your review,Regards,
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Boyan , Hotel Management
Hi Tracy,Was pleasure having you and you husband as my guest.Looking forward seeing you again,regards,
by A verified traveler
Posted 28 Jul 2024 on Hotels
Clean and spacious room. Comfortable double bed. Friendly staff and central. Only slight issue with the electrics in the room the day we were leaving. Sorted in 10 minutes. I recommend this hotel!
Comment from Hotel Management
29 Jul 2024 by Boyan, Hotel Management
Dear Eiileen,Thank you for your kind review,We are looking forward welcoming you again here at the Vincent
by A verified traveler
Great location
Posted 1 Jul 2024 on HotelsThe hotel is in a beautiful old building. The staff on the desk were students and were helpful. The breakfast let’s this place down.
Our room was inbetween floors 2 and 3 which was fine for us but for people with poor mobility maybe consider the fact you need to either go up or down a narrow winding staircase. Very very good location.
Comment from Hotel Management
3 Jul 2024 by BOyan , Hotel Management
Dear Jennifer,Thank you for your kind words,We strive to improve and get the service our guest deserve.Wish you a good day.
