Ratings based on 368 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
The staff was amazing and very friendly!!!
Comment from Hotel Management
2 Jan 2025 by Hubert, Hotel Management
Dear Karl,thank you for your 5-star review and for commending our employees. It will be a pleasure to welcome you back! Kind regards,
by A verified traveler
Posted 3 Dec 2024
Loved the rooftop view of this property. The location was perfect right in the heart of Valletta. Would recommend staying here
Comment from Hotel Management
8 Dec 2024 by Guest Experience Manager, Hotel Management
Dear Uyen,Thank you for your kind words! We’re so glad you enjoyed the rooftop view and found the location perfect for exploring Valletta. We truly appreciate your recommendation and hope to welcome you back soon for another great stay!Best Regards,Elisa
by A verified traveler from Guildford
Posted 2 Dec 2024
Fabulous hotel to stay - especially with Children- friendly staff, clean and modern rooms, great restaurant for breakfast and dinner.
Panoramic views of Valetta from the rooftop pool area and a Cinema in the basement - faultless
Comment from Hotel Management
8 Dec 2024 by Guest Experience Manager, Hotel Management
Dear Andrew,Thank you for your fantastic review! We’re so happy to hear that you had a wonderful stay, especially with children. It’s great to know that you enjoyed our friendly staff, clean and modern rooms, and the dining options. We’re also thrilled that you appreciated the panoramic views from the rooftop pool and the cinema in the basement. Your feedback means a lot to us, and we look forward to welcoming you back for another faultless stay!Best Regards,ElisaGuest Experience Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
8 Dec 2024 by Guest Experience Manager, Hotel Management
Thank you! We hope to welcome you back soon!Best Regards,ElisaGuest Experience Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Guest Experience Manager, Hotel Management
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience. Your support means the world to us, and we look forward to serving you again soon.Best Regards,Elisa
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Guest Experience Manager, Hotel Management
Dear Timothy,We are very sorry to hear that your expectations were not met. We would love to hear more about your experience, as your feedback is always valuable and constructive for us.Best Regards,Elisa
by A verified traveler
Posted 29 Oct 2024
Really good central location and clean modern hotel.. It just missed in a couple of areas for example the pool area needs to be accessed through the lovely rooftop restaurant and it has the effect of making both sunbathers/pool goers and the diners feel a bit uncomfortable. One or two of the Rooftop staff whilst ok seemed a bit brusque and not very well trained. The hotel made a room error in check in but the management dealt with this is an efficient and fair way so it wasn’t an issue.
Comment from Hotel Management
30 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Alan,Thank you for your thoughtful feedback! We’re delighted you enjoyed our central location and found our hotel clean and modern. We appreciate your comments on the rooftop experience and are always looking for ways to improve both our service and guest comfort in shared spaces. We’ll also address your comments about staff training with our team to ensure a warm and polished experience for everyone. It’s great to hear that our management handled the check-in issue to your satisfaction. We look forward to welcoming you back and making your next stay even better!Best Regards,Elisa
by A verified traveler
Posted 23 Oct 2024
My husband and I stayed at the Embassy Valletta hotel for two nights in October 2024 as part of our 20th wedding anniversary trip. It is a magical location - I cannot speak more highly of the heated outdoor infinity pool on the 7th floor which overlooks the city. We had a wonderful time on the sun chairs and took full advantage of the poolside food and beverage service. The breakfast is served on the 7th floor as well, and it was a delicious buffet with many options. We also had dinner on the 7th floor and were impressed with the service. In fact, we had exceptional client service in all areas of the hotel and felt truly welcomed by all staff members. I used the gym, which had a wide range of equipment, was properly air conditioned, and had towels and water available. The bed was comfortable and the shower was excellent. with good pressure. The hotel is absolutely in the center of Valletta, so you are in walking distance of a ton of attractions, restaurants and shops. We highly recommend the hotel.
Comment from Hotel Management
24 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Laurie,Thank you so much for your wonderful review! We are thrilled to hear that you and your husband chose to celebrate such a special occasion with us and that you had a magical experience at the Embassy Valletta Hotel.It’s fantastic to know that you enjoyed our heated infinity pool, breakfast, and dinner service, as well as the gym facilities. We’re especially happy to hear that our staff made you feel so welcomed throughout your stay. Your kind words mean a lot to us, and we’re grateful that you took the time to share your experience.We hope to welcome you back for many more special occasions in the future!Warm regards,Elisa
by A verified traveler from Tustin
Posted 22 Oct 2024
Super cute boutique hotel in the middle of the action with wonderful staff. Unfortunately, we had lots of issues. Anything from housekeeping not replacing coffee and towels to the door card being faulty. Housekeeping eventually got on board and was great after about 2 days, but I think this was largely due to the tips I left. The door card issue meant our door wouldn't lock or unlock without the front desk assisting so we slept in a room that could have been compromised. The front desk couldn't move us because the hotel was full, but they did comp us 2 drinks at the rooftop bar which is a must. Yummy drinks and the view. The staff was great with all of the mishaps, but one unforgivable issue was them not arranging a taxi after we had spoken to two different staff members. The person in the morning was able to scramble to get a taxi there at 4:30am, but it added stress to catching a day trip flight to Sicily. Overall I would stay here and I did very much appreciate the prosecco greeting.
Comment from Hotel Management
23 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Cori,Thank you for your detailed review and for choosing to stay with us. We are delighted to hear that you appreciated our central location, boutique atmosphere, and the service from our wonderful team. It’s great to know you enjoyed the drinks and view from our rooftop bar, as well as the prosecco greeting upon arrival.However, I’m truly sorry to hear about the issues you faced during your stay. While I’m glad that our housekeeping improved after two days, we understand that it should not have taken that long, and this is something we will address internally. The faulty door card and the delay in arranging a taxi are also concerns that we take very seriously, especially when it affects our guests' comfort and peace of mind. Please rest assured that we will investigate and take steps to prevent these issues from happening again.I will be sharing your feedback with our staff to ensure that we improve in these areas, and we sincerely appreciate your patience and understanding during the challenges you faced.We would love the opportunity to welcome you back and provide you with a seamless experience from start to finish.Thank you again for your valuable feedback.Best regards,Elisa
by A verified traveler
Posted 15 Oct 2024
Excellent facilities and right in the middle of Valletta with bars, restaurants and cafes on the doorstep. Brilliant to have a rooftop pool & sunbathing terrace.
Comment from Hotel Management
16 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Julie,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our central location and the convenience of having bars, restaurants, and cafes just steps away. We’re also delighted that you loved our rooftop pool and sunbathing terrace — it’s a favorite spot for many of our guests.We hope to welcome you back for another great stay in Valletta soon!Warm regards,Elisa
