Ratings based on 31 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Montreal
Posted 15 Oct 2024
The location is right in the action of Valetta and its a beautiful modern hotel with a special cachet. Do not bring a car there tough....plan to walk everywhere
Comment from Hotel Management
15 Oct 2024 by L.Schembri, Hotel Management
Dear Nadine,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We are glad you appreciated the location in the old city.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Amazing stay
Posted 1 Sep 2024 on HotelsI have never felt more welcomed and at home in any hotel before the amenities are amazing. The food was amazing. The service was amazing and let me just tell you about the staff. The staff is absolutely incredible. Customer service is amazing. I just want to personally think Rose at the front desk For accommodating me and for taking care of all of my needs, and this extends to the rest of the staff, every single person employed there has been nothing short of amazing
Comment from Hotel Management
1 Sep 2024 by L.Schembri, Hotel Management
Dear johanna,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 15 Aug 2024
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Comment from Hotel Management
16 Aug 2024 by L.Schembri, Hotel Management
Dear Elaine Louise,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 24 Jul 2024
So we arrived at the hotel and Very clean and very well presented lobby. The staff welcomed us as soon as we arrived with a couple of glasses of proseco and and room upgrade.
We stayed in a junior suite and it was gorgeous with a balcony overlooking merchant street and . The staff could not do enough for you always very polite and helpfully particularly the concierge. It really was the 5 star service.
The rooftop area was also gorgeous. I could not recommend this hotel enough felt very special staying there.
Comment from Hotel Management
25 Jul 2024 by L.Schembri, Hotel Management
Dear Richard,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments and recommendation are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 16 Jul 2024
Bad night sleep - hard to turn off all lights in the room. The curtains are not blocking the light, the air conditioner has this green strong light that interferes sleep. The room in general (and it was an upgrade!) has one tiny low window. Like a jail cell.
There was no price or anything said near the minibar and snacks but then I got charged 23 euro.
Comment from Hotel Management
16 Jul 2024 by L.Schembri, Hotel Management
Dear Ariel,We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.Your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.Your information has been forwarded to the relevant department heads for due consideration and possible implementation. We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.Sincere regards.Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by L.Schembri, Hotel Management
Dear Malcolm,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 19 May 2024
Superbly located and very friendly hotel. Close to all the main attractions and a lovely building. Breakfast excellent and service very helpful.
Comment from Hotel Management
19 May 2024 by L.Schembri, Hotel Management
Dear Michael,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind words are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
12 May 2024 by L.Schembri, Hotel Management
Dear Andrew,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The generous rating is appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 29 Mar 2024
Beautiful room but a little tight.
Comment from Hotel Management
29 Mar 2024 by L.Schembri, Hotel Management
Dear Bertram,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The generous rating is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
28 Feb 2024 by L.Schembri, Hotel Management
Dear Elena,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation
