Ratings based on 179 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Exceptional Hotel
Posted 31 Jul 2024 on HotelsI recently stayed at the AX Saint John Hotel in Valletta, and it exceeded all my expectations. This beautifully modern hotel is not only well-built but also superbly insulated, ensuring a quiet and peaceful stay. The staff were incredible, offering exceptional friendliness and service. On my birthday, they surprised me with a lovely letter and a bottle of prosecco, making my stay even more special.
The bathroom was immaculate, well-lit, and regularly serviced, adding to the comfort of my stay. The hotel's unique hydration stations – available in the room, just outside, and at the entrance – were a fantastic touch, ensuring I stayed refreshed throughout my visit. The continental breakfast was delicious and super filling, providing a great start to my day.
One of the highlights was the detailed map and thorough explanation of places to visit in Valletta and across Malta provided by the staff. Their local insights were invaluable and truly enhanced my trip.
In summary, the AX Saint John Hotel is a perfect blend of modern luxury and impeccable service. Whether you are visiting for a special occasion or just need a relaxing getaway, this hotel delivers on all fronts. I highly recommend it and would definitely stay here again. 10/10.
Comment from Hotel Management
1 Aug 2024 by L.Schembri, Hotel Management
Dear Anonymous,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
AX the Saint John
Posted 30 Jul 2024 on Hotelsideal for overnight stay before early flight home
Comment from Hotel Management
30 Jul 2024 by L.Schembri, Hotel Management
Dear Rupert,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 6 Jul 2024
This place is fantastic. Well placed for everything. Rooms extremely comfortable ( mine was 504) had its own balcony, the only one, and was nice to sit out. Not the best views but you can see the med and several nice spires.
Staff are amazingly kind and helpful. This is not the cheapest but I feel is the best.
Comment from Hotel Management
6 Jul 2024 by L.Schembri, Hotel Management
Dear Peter,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 14 Jun 2024
The hotel was lovely - small and quiet. It is a sister hotel to the AX Rosselli which covered the check in, check out and breakfast. The real stars of the stay were the staff. They were all so welcoming, professional and accommodating. Honestly, it is the top notch service which would encourage me to return.
Comment from Hotel Management
15 Jun 2024 by L.Schembri, Hotel Management
Dear Jasdeep,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by L.Schembri, Hotel Management
Dear Catherine,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The most generous rating is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 28 Apr 2024
All perfect.
Comment from Hotel Management
28 Apr 2024 by L.Schembri, Hotel Management
Dear Craig,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment and excellent rating are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 12 Apr 2024
Staff was excellent and helpful. Room was spacious. Area was way too noisy with blaring music. Breakfast was expensive and not worth the money. But very central to everything in Valletta.
Comment from Hotel Management
13 Apr 2024 by L.Schembri, Hotel Management
Dear Tasia,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by L.Schembri, Hotel Management
Dear Owain,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,,Ludgarda Schembri Manager – Online Reputation
by A verified traveler from San Francisco
Posted 26 Nov 2023
Comment from Hotel Management
28 Nov 2023 by L.Schembri, Hotel Management
Dear Nils,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation
by A verified traveler
Posted 31 Aug 2023
Lovely and welcoming staff, beautiful property
Comment from Hotel Management
31 Aug 2023 by L.Schembri, Hotel Management
Dear Cath,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comment about our staff is appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation
