Ratings based on 65 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024 on Hotels
by A verified traveler
Posted 11 Jun 2022
Decent hotel for the area and town.
by A verified traveler
Great stay
Posted 18 Dec 2021 on HotelsDecent hotel for the price. Good location. Nice staff. Overall pleasant. Pool was ice cold. Only complaint!
by A verified traveler
Bueno para una noche
Posted 17 Dec 2021 on HotelsBien hôtel , y’a un poco desactualizado , no Tan confortable l’os colchones , muy limpio
by A verified traveler
Posted 19 Oct 2021
It's a decent hotel and most staff is great. However, the kitchen hospitality isn't very good. For example, my wife and i wanted coffee each morning and they wouldn't bring us coffee alone. They would say they are busy and to call back. We learned quickly that the only time they would bring us coffee is when we would also prefer breakfast. Apparently it was a waste of their time to bring us just coffee. Also, we had to order 4 cups of coffee at a time because the would only fill the small tea cupped size coffee cups halfway, 3 sips and the coffee was gone. Alit of the menu items were "not available today" and these tended to be items that were very inexpensive and they were steering is to order more expensive items. Tipping....i am a US citizen and when I interacted with hotel staff they expected and asked for a tip. But when my native Colombian wife interacted with staff they did not ever suggest her to tip. But all in all it's a decent place to stay with a great pool and the receptionists are really helpful.
by A verified traveler
Excellent hotel
Posted 31 Mar 2021 on HotelsThe staff was amazing they helped me with everything very friendly and hotel rooms are really nice clean and smell really good highly recommend
by A verified traveler
Posted 7 Jan 2021 on Orbitz
by A verified traveler
Posted 9 Jul 2019
Comment from Hotel Management
14 Jul 2019 by E-commerce, Hotel Management
Estimado Huésped,
Muchas gracias por su calificación. Esperamos tener el gusto de atenderlo en su próxima visita a la ciudad.
by A verified traveler from Florida
Posted 22 Jun 2019
The pool was not clean, the poolside service was very slow and the elevators did not function most of the time so we had to keep taking the stairs. Water pressure is very week and the air conditioning in the rooms barely gets them cool.
Comment from Hotel Management
12 Jul 2019 by E-commerce, Hotel Management
First of all I would like to thank you for your comments, which help us a lot to improve in the provision of our services. Situations such as those that we are talking about do not reflect at all our mission of service and quality towards our clients. We deeply regret that you encountered problems with our services and I want to inform you that given the detail of the situation presented, we have reviewed the cases with the departments involved and can be sure that we are taking action in order to correct the procedures and to continue providing the service that our clients deserve.
Please accept our sincerest apologies, we hope to have the pleasure of attending you in a next visit to the city and that it is the opportunity to show you that we can offer you a better service.
by A verified traveler
Valledupar Vacation
Posted 1 May 2019 on HotelsIt is an excellent hotel right in the center of the city. Easy access and near all the main attractions. The staff is very kind and helpful, they know how to take care of the customers. The best is the buffet breakfast. A lot of fresh fruits and natural fruits juice without sugar and typical regional food. Remember if you are a Colombian Citizen you have to pay "IVA" 19% extra for the hotel tariff. If you are a foreigner you don't pay IVA but you need to show your passport to show the immigration stamp.
It has big and spacious rooms. The pool is good and the restaurant offers good food but I think there is better food in other locals restaurants around it.
Comment from Hotel Management
28 May 2019 by E-commerce, Hotel Management
Receive a cordial greeting, dear guest, thank you for telling us how every detail of your most recent stay was, for the entire team of TATIVAN Hotel, it is gratifying to know that during your stay we were able to surprise you with our warmth, gastronomy and location.
We look forward to seeing you on your next visit to the city.
