Ratings based on 372 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
Great location. Fantastic staff
Comment from Hotel Management
3 Oct 2024 by Calidad, Hotel Management
Respetado señor Jorge,Reciba un afectuoso saludo de parte del equipo del Sonesta Hotel Valledupar. Nos complace enormemente saber que disfrutó plenamente de todos nuestros servicios durante su estancia. En nuestro hotel, priorizamos la atención excepcional a nuestros huéspedes, y es muy gratificante para nosotros saber que hemos logrado cumplir con sus expectativas.Esperamos poder darle mas experiencias memorables en un futuro.Cordialmente,Maria Fernanda Villabona.Gerente Sonesta Hotel Valledupar
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Calidad, Hotel Management
Respetada señor Alejandro.Reciba un afectuoso saludo de parte del equipo del Sonesta Hotel Valledupar. Nos complace enormemente saber que disfrutó plenamente de todos nuestros servicios durante su estancia. En nuestro hotel, priorizamos la atención excepcional a nuestros huéspedes.Esperamos que pueda visitarnos prontamente.Cordialmente, Maria Fernanda Villabona.Gerente Sonesta Hotel Valledupar.
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
2 Aug 2024 by Calidad, Hotel Management
Respetada señora Anabel,Desde el Sonesta Hotel Valledupar, le enviamos un afectuoso saludo. Nos complace saber que nuestras instalaciones y la atención de nuestro equipo contribuyeron a hacer de su estancia una experiencia inolvidable.Esperamos que pueda volver nuevamente.Cordialmente,Maria Fernanda Villabona.Gerente Sonesta Hotel Valledupar
by A verified traveler from miami
Posted 14 Jul 2024
Customer service was excellent. Breakfast beef soup and egg drop soup barely warm. Soups should be hot.
Comment from Hotel Management
2 Aug 2024 by Calidad, Hotel Management
Dear Hernando,Thank you for your valuable feedback. We are delighted to hear that you found our customer service excellent. We apologize for the temperature of the breakfast beef soup and egg drop soup not meeting your expectations. Your comments are important to us, and we will address this issue with our culinary team to ensure our soups are served hot.We hope to have the opportunity to welcome you back to the Sonesta Hotel Valledupar and provide you with an improved dining experience.Warm regards,Maria Fernanda VillabonaManager.
by A verified traveler from miami
Posted 14 Jul 2024
Personalized attention
Comment from Hotel Management
2 Aug 2024 by Calidad, Hotel Management
Dear Hernando,Thank you for highlighting our personalized attention. We strive to make every guest feel valued and special, and we are thrilled to know that our efforts made a positive impact on your stay.We look forward to welcoming you back to the Sonesta Hotel Valledupar and providing you with another exceptional experience.Warm regards,Maria Fernanda VillabonaManager
by A verified traveler
Posted 10 Jul 2024 on Hotels
Everything was fine, except that they didn't put water bottles in the last two days.
Comment from Hotel Management
2 Aug 2024 by Calidad, Hotel Management
Dear Ramon,We apologize for the oversight regarding the water bottles during the last two days of your stay. Please note that, water bottles are provided as a welcome gesture upon your arrival. We appreciate your understanding and will take your feedback into consideration to improve our services in the future. We look forward to welcoming you back to Sonesta Valledupar!Warm regards,Maria Fernanda VillabonaManager.
by A verified traveler
Posted 3 Jul 2024
Nice hotel. Very convenience next to the mall. The food is okay.
Comment from Hotel Management
2 Aug 2024 by Calidad, Hotel Management
Dear Greys,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel's location next to the mall convenient. We appreciate your comments on the food and will use your input to continue improving our services.We hope to have the pleasure of welcoming you back to the Sonesta Hotel Valledupar soon.Warm regards,Maria Fernanda VillabonaGerente
by A verified traveler
Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by Calidad, Hotel Management
Estimado señor Juan,Reciba un afectuoso saludo desde el Sonesta Hotel Valledupar. Nos complace saber que tuvo una experiencia memorable junto a nosotros.Esperamos tener el placer de poder atenderlo nuevamente.Cordialmente, María Fernanda VillabonaGerente del Sonesta Hotel Valledupar
by A verified traveler
Posted 18 May 2024
Very well run. Great courteous staff. Overall great experience.
Comment from Hotel Management
22 May 2024 by Calidad, Hotel Management
Dear Mr. Carlos,Greetings from the Sonesta Hotel Valledupar. We are delighted that our entire staff has demonstrated how much we value our guests. We always strive to provide the best, and it is gratifying to know that we were able to give you a memorable experience.We hope to welcome you back soon.Sincerely,Maria Fernanda VillabonaManager, Sonesta Hotel Valledupar
by A verified traveler from Trumbull
Posted 12 May 2024
We were 2 days for business, staff is very friendly, the lady who cleaned the room was very kind, all the people of the restaurant were nice and ready to give a good service.
We wanted an early check in and the cost was high, at the end they allowed us to get in 30 minutes before without paying and we appreciated it!
Comment from Hotel Management
22 May 2024 by Calidad, Hotel Management
Dear Mr. Carlos,Greetings from the Sonesta Hotel Valledupar. We are delighted that our entire staff has demonstrated how much we value our guests. We always strive to provide the best, and it is gratifying to know that we were able to give you a memorable experience.We hope to welcome you back soon.Sincerely,Maria Fernanda VillabonaManager, Sonesta Hotel Valledupar
