Ratings based on 36 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
They charged my card two months before the stay, refused to send me an invoice and stopped communication. I had to file a fraud report.
by A verified traveler
Posted 23 Oct 2023
Very Quiet and the view and no noise of cars passing
by A verified traveler
Posted 20 Oct 2023
The room was okay, the view was beautiful. The staff wasn’t the best, breakfast either. At night it was really dark outside, it’s not close to anything.
by A verified traveler
Posted 17 Oct 2023
Divino lugar con excelente ubicación y atencion a cliente. Muy bonito, cerca de todas las vinicolas que queriamos conocer y las instalaciones preciosas. La habitacion super limpia, agua caliente, aire acondicionado, televisor, el internet perfecto para trabajar y el lugar es super pacifico, tranquilo y seguro. Volveremos pronto
Comment from Hotel Management
18 Oct 2023 by AG, Hotel Management
Muchas gracias por sus comentarios, estamos contentos de hospedarla
by A verified traveler
Posted 7 Oct 2023
Comment from Hotel Management
18 Oct 2023 by a, Hotel Management
Muchas gracias por su estancia, un placer hospedarlo
by A verified traveler
Posted 6 Sep 2023
Overall we had a great stay!! The staff were very helpful and friendly, the property is nice and it felt safe. There were only two minor cons and one is not related to the property. 1. The toilet and shower smelled like old urine…I don’t know if scrubbing it would have made a difference. My boyfriend and I bought a spray for it and would leave the door closed for the restroom. 2. No Uber/ taxis in Valle. BUT thankfully the hotel staff has provide transport for you as long as they are told ahead of time. Of course this is an additional cost. Now, I do feel the cost for the transportation was a bit overpriced, it was almost like what you would pay in LA for an Uber. I get it though, they gotta make their money and tourist help with that. BONNIE the hotel dog was the highlight of our trip. Took her multiple days to warm up to us but she finally did. Don’t worry she won’t bother you, she’s kinda of an independent dog and comes and goes as she pleases! Anyways, overall it was a great stay!
Comment from Hotel Management
18 Oct 2023 by AG, Hotel Management
Thank you for your feedback, it was a pleasure to host you!
by A verified traveler
Posted 4 Sep 2023
The staff was really helpful and very attentive. The continental breakfast was good. We stayed in the studio with one bedroom and kitchen. My suggestion is to have an A/C installed in the living room area for the summer season. The only A/C is in the bedroom and it doesn't cool down the entire place. We brought our daughter and she slept in the sofa cama, the heat was really bad and the fan provided didn't do anything, we couldn't open the windows because no screen are installed and the flies were very bad this time (everywhere in Valle). The property needs some TLC but is very well located.
by A verified traveler
Posted 1 Sep 2023
by A verified traveler
Posted 13 Aug 2023
Oh yeah perfect very nice
by A verified traveler from Chula Vista
Posted 31 Jul 2023
My husband and I frequently stay in Valle de Guadalupe (every 2 months or so) and each time we stay at a different property so you can trust my opinion. I have had a better stay at a $25 a night hostal than at this “hotel.” The photos of the property are very misleading. There was soooo much wrong with this property.
Here’s a few: We rented 2 rooms and both were filthy! In my room there was a coffee maker but no coffee, just a used filter and dirty coffee mugs. There was a water carafe, but no water. The bed sheets had blood stains. The shower was covered in hair. The toilet… the floor was very dusty. The walls covered in dirty and stains. Spider webs abs dead flys everywhere!
Outside: The patio furniture was completely covered in bird droppings. No pool towels. We requested wood for the nearly broken fire pit around 8pm. They responded at 11pm. It was too late, we went to bed. Oh and the gas fire pit had no gas.
Back to the rooms: The secured lock on one of our rooms was broken. AND the icing on the cake was when the grounds attendant just opened the room door without knocking. I was in my damn underwear. Stay somewhere else.
