Ratings based on 825 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
El lugar es precioso!!
Comment from Hotel Management
21 Nov 2024 by El Cielo Resort, Hotel Management
Estimada Elsa, Es un honor para nosotros haber hecho de su estancia una experiencia memorable, agradecemos su tiempo en compartir con nosotros sus comentarios, esperamos su regreso para brindarle nuevas y mejores experiencias.
by A verified traveler
Posted 15 Oct 2024
I loved the hotel but it will be better if they pave the inside streets and the road to the outside gate.
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Gerald, Thank you for taking the time to share your comments with us. We sincerely value all the comments we receive, as they help us to improve our services and our guests' experience.
by A verified traveler
Posted 8 Oct 2024
Beautiful villas
Comment from Hotel Management
10 Oct 2024 by General Manager, Hotel Management
Dear Alvaro, It is an honor for us to have made your stay a memorable experience, we appreciate your time to share with us your comments, we look forward to your return to provide you with new and better experiences.
by A verified traveler
Posted 21 Sep 2024
Nuestra experiencia fue perfecta. Todos muy amables y la habitación hermosa y cómoda. Regresaremos muy pronto!
Comment from Hotel Management
21 Sep 2024 by Gerencia General , Hotel Management
Estimada Alejandra, Agradecemos su valioso tiempo para realizar estos comentarios, esperamos tenerlo pronto con nosotros, sus comentarios son muy importantes para nosotros.
by A verified traveler
Posted 20 Sep 2024
La vista a los viñedos desde el balcón, la habitación muy cómoda y limpia, el personal muy amable.
Comment from Hotel Management
20 Sep 2024 by Gerencia General , Hotel Management
Estimado Sr. Ricardo, agradecemos muchos sus comentarios, gracias por permitirnos ser parte de su experiencia en su visita a Valle de Guadalupe.
by A verified traveler
Posted 14 Sep 2024
Staff was excellent but they mentioned they made us upgrade to a suite with a hot tub but the tub was just a bath tub. The reservation included breakfast which they barely offer because they do not have a kitchen at the villa (I guess by design but they should not have charged us).
They have issues with the toilettes, they smell regardless of how much you flash. Staff was great at the villa property but not the restaurant and winery.
Comment from Hotel Management
19 Sep 2024 by General Manager , Hotel Management
Dear Keila, we appreciate your comments, we are working every day to improve these points in the service, we appreciate that you have chosen us as a destination in Valle de Guadalupe.
by A verified traveler
Posted 9 Sep 2024
Awesome place, does show a bit of wear and tear, but overall very comfortable, quiet and with amazing service.
Comment from Hotel Management
12 Sep 2024 by El Cielo Resort, Hotel Management
We appreciate your valuable time to make these comments, we hope to have you with us soon, your comments are very important to us.
by A verified traveler from Whittier
Posted 4 Sep 2024
Our stay at cielo was beyond amazing it was our first time staying there and we’re not disappointed at all in the contrary we were wowed beyond expectation, we will definitely be staying there again and we are recommending this hotel to friends and family!
Comment from Hotel Management
4 Sep 2024 by El Cielo Resort, Hotel Management
Dear Lilian, It is an honor for us to have made your stay a memorable experience, we appreciate your time to share with us your comments, we look forward to your return to provide you with new and better experiences.
by A verified traveler
Posted 2 Sep 2024
Very good service love everything about it.
Comment from Hotel Management
4 Sep 2024 by General Manager , Hotel Management
Dear Jane, we deeply appreciate your comments and rating, thank you for visiting hotel El Cielo Resort.
by A verified traveler
Posted 4 Aug 2024
Amazing staff, reception, service & location.
Comment from Hotel Management
4 Aug 2024 by General Manager, Hotel Management
Dear Dustyn, we deeply appreciate your comments and rating, thank you for visiting hotel El Cielo Resort.
