Ratings based on 845 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Gerencia General , Hotel Management
Estimado Erik, agradecemos su preferencia al hospedarse con nosotros en su reciente visita al Valle de Guadalupe, esperamos recibirlo pronto, agradecemos su valioso tiempo para compartirnos su experiencia
by A verified traveler
Posted 9 Dec 2024
Was great staying
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Dear Fethi, we appreciate your comments and your preference.
by A verified traveler
Posted 7 Dec 2024
Todo exelente
Comment from Hotel Management
7 Dec 2024 by Gerente General, Hotel Management
Estimado Ramon, gracias por tomarse el tiempo de compartir su amable reseña, estamos muy contentos de saber que disfrutó de su estancia en nuestro hotel. Nos esforzamos por ofrecer a nuestros huéspedes una experiencia excepcional, y sus palabras son el mejor reconocimiento para nuestro equipo. Transmitiré sus elogios a todo el personal, que se esfuerza a diario para garantizar que cada estancia sea memorable. Esperamos tener el placer de alojarle de nuevo en el futuro y proporcionarle otra estancia maravillosa. Si necesita cualquier cosa en su próxima visita, no dude en ponerse en contacto con nosotros. Gracias de nuevo por elegirnos y por sus comentarios tan positivos. Sinceramente
by A verified traveler
Posted 5 Dec 2024
The staff was very friendly and helpful.
I was expecting a bit more of a resort type feel. I thought the pool area would be much bigger.
The view from the room was nice.
Comment from Hotel Management
5 Dec 2024 by General Manager, Hotel Management
Dear Michelle, Thank you for taking the time to share your comments with us. We sincerely value all the comments we receive, as they help us to improve our services and our guests' experience.
by A verified traveler
Posted 3 Dec 2024
Absolutely stunning
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
Dear Bethany, we appreciate your comments, thank you for visiting hotel El Cielo Resort.
by A verified traveler
Posted 2 Dec 2024
Views are good for mental health and healing away from work.
Comment from Hotel Management
2 Dec 2024 by El Cielo Resort, Hotel Management
Dear Jose, Thank you for taking the time to share your comments with us. We sincerely value all the comments we receive, as they help us to improve our services and our guests' experience.
by A verified traveler from Pacoima
Posted 1 Dec 2024
Will stay again but hotel
Fail to decor like they had promised during booking for wife birthday.
Comment from Hotel Management
2 Dec 2024 by El Cielo Resort, Hotel Management
Dear Mike., we greatly regret that your stay was not as planned, we assure you that we are working to improve day by day, we will certainly take this situation as a reference, hoping you will give us the opportunity to serve you in the future.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by El Cielo Resort, Hotel Management
Estimado David, agradecemos su preferencia al hospedarse con nosotros en su reciente visita al Valle de Guadalupe, esperamos recibirlo pronto, agradecemos su valioso tiempo para compartirnos su experiencia
by A verified traveler
Posted 18 Nov 2024
El lugar es precioso!!
Comment from Hotel Management
21 Nov 2024 by El Cielo Resort, Hotel Management
Estimada Elsa, Es un honor para nosotros haber hecho de su estancia una experiencia memorable, agradecemos su tiempo en compartir con nosotros sus comentarios, esperamos su regreso para brindarle nuevas y mejores experiencias.
by A verified traveler
Posted 15 Oct 2024
I loved the hotel but it will be better if they pave the inside streets and the road to the outside gate.
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Gerald, Thank you for taking the time to share your comments with us. We sincerely value all the comments we receive, as they help us to improve our services and our guests' experience.