Ratings based on 285 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 1 Sep 2024
A beautiful hotel with a lovely pool and hammock section. The rooms and bathrooms were very comfortable. It is close to everything in the city center and has a parking spot!
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 23 Aug 2024
Staff need more training. After I checked out, the staff took my keys and didn’t say a thing. I asked if everything was good and if I’m good to go, he said, “yes”. Actually, they forgot to give me back my PR ID card and I didn’t check since I trusted what the staff said. Come next day on my flight, I realized I’m missing my PR card. I can’t fly back to my country without it and I remembered the hotel still has it. I contacted them and no one picked up. I messaged here through the app, sent voicemail, sent email. Took a while for them to respond and all they had to say was, “So sorry, your ID is at the reception”. I missed my flight, had to rebook a ticket and a hotel, hired a taxi from Cancun to Valladolid so I can get ID back (that’s about 6 hours of travel back and forth). When I arrived at the reception, staff handed me the ID and said nothing. Their mistake has caused me a lot of money and trouble and I don’t even get an apology.
by A verified traveler
Posted 12 Aug 2024
The hotel is in a nice building, and most of the personnel were very kind. However, we had a problem with the room lock, and it was a bit noisy.
by A verified traveler
Posted 30 Jul 2024
Quiet, clean, front lobby team was a great help! Definitely would stay here again.
by A verified traveler
Posted 29 Jul 2024
Very clean, just around corner from main plaza. Nice for solo or familly
by A verified traveler
Posted 27 Jul 2024
Todo muy bien. El hotel esta bonito y en un lugar centrico, me quedaria otra vez. Lo unico que no me gusto fue su restaurante, hace falta mejorar en los platillos. Recomiendo el hotel pero ir a otro restaurante.
by A verified traveler from madison
Posted 24 Jul 2024
Wonderful experience with incredibly helpful and welcoming staff. We were here during hurricane Beryl and the staff prepared us boxed meals for our room during the storm. They worked diligently
to prepare the hotel for the coming storm and got started with cleanup and service right away after it passed. We came here last minute after getting evacuated from Holbox & ended up staying 3 nights.
by A verified traveler
Posted 8 Jul 2024
The hotel is pretty good condition the only problem I had is the towels need need to be replaced they are to old. Other then that everything was great ac was very great.
