Ratings based on 405 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from IZTACALCO
Posted 18 Sep 2024
Podrían mejorar la limpieza de las habitaciones
by A verified traveler
Posted 6 Jul 2024
All of the above.
by A verified traveler
Posted 19 Apr 2024 on Hotels
by A verified traveler
Posted 29 Mar 2024
A great place to stay. Quiet and family oriented.
by A verified traveler
Not a place to stay in future
Posted 10 Mar 2024 on HotelsThe front desk staff were not experienced. They wanted to give us a room on the main plaza the day of a busy festival with loud speakers and lots of traffic. The quieter room they gave us was very small with no room to get out of bed on one side and very tired linens. The shower did not work at all and the water did not heat up. The shower head was ancient and sprayed everywhere. The furniture was ancient. It was not worth half the price. The hotel's heyday must have been the early 70s. We complained on check out and they maintain that some rooms are renovated. I wouldn't take a chance.The Augustin Gusto restaurant in the downstairs area was very good so we ate well with friendly service but I would not book this place again.
by A verified traveler
Posted 7 Mar 2024 on Hotels
by A verified traveler
Excellent spot in the heart of the city
Posted 9 Feb 2024 on HotelsPerfect hotel for your visit. Rooms were comfortable, clean, and affordable. Location is beyond good. Right in the main square, easy walk to the cenote. Would definitely stay here again. Staff were friendly and hotel was safe and clean. The only one issue that could be a drawback, but wasn't a problem for me was there were only 8 parking spots. I had no problem getting one so for me it does not impact my view.
by A verified traveler
Posted 6 Jan 2024
by A verified traveler
Très bon emplacement, Aucune commodité ni INTERNET
Posted 16 Nov 2023 on HotelsExcellent emplacement, sinon le meilleur avec balcon qui donne sur le parc, mais aucune commodité. PAS D’INTERNET dans les chambres. Literie tachée. Attente de plus de 5 minutes pour l’eau chaude. Que 2 prises électriques, manque de serviettes, crochets brisés dans la salle de bain. Pas de cintres. Pas de coffre de sécurité.
Comment from Hotel Management
24 Dec 2023 by ramsa, Hotel Management
haremos lo posible por pronta solucion
by A verified traveler from San Leandro
Posted 17 Oct 2023
The location of this hotel is fabulous. However, the hotel itself is terrible. My room was decently clean. However, the bedsheets were so thin you could look through them and the towels actually had holes in them. There was broken towel bars in the bathroom. I’m not that picky so I did not make a big deal about these things however, my sister-in-law got a room that was very dirty. When she complained, they gave her another room that ended up having bedbugs in it. Luckily, she noticed them on time and was able to move rooms once again. Third time was a charm and they gave her an upgraded room with a view to the main plaza. The hotel is actually really nice but it’s too bad that the owners have chosen not to give it any maintenance or spend money on updating their supplies. I will NOT be staying here again and advise you to look elsewhere. There are much better options for cheaper.
