Ratings based on 310 Verified Reviews

3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 30 Sep 2024
Check in was a bit different. Was given a room key on entering the room already had people in there with suitcases on the bed. I then went back to reception and was ignored whilst some sort of argument went on with a French lady customer, then another French lady appeared to jump in in front of me. Eventually we were given another room which was very small, although I have to say the bed and pillows were very comfortable. No air conditioning in the room either.
Comment from Hotel Management
21 Nov 2024 by Elise, Hotel Management
Bonjour Stuart, Nous sommes désolés d apprendre que votre expérience n a pas été à la hauteur de vos attentes. Toutes vos remarques sont les bienvenues pour nous aider à adapter nos services à vos besoins.Cordialement,
4 out of 5
by A verified traveler

Posted 24 Sep 2024
Very quiet after dark
Comment from Hotel Management
21 Nov 2024 by Elise, Hotel Management
Bonjour Ian, Toute l'équipe vous remercie d'avoir prit le temps de laisser un commentaire. Bonne journée à vous,
1 out of 5
by A verified traveler

Posted 24 Sep 2024
Comment from Hotel Management
21 Nov 2024 by Elise, Hotel Management
Bonjour Peter, Merci d'avoir prit le temps pour nous laisser une note. N'hésitez pas a nous faire part de votre séjour. Bonne journée,
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Aug 2024 on Hotels
3 out of 5
by A verified traveler from Tunworth

Posted 21 Jul 2024
It’s easy to get to, good parking, friendly front desk. Great en-route drop in when travelling and Alencon was a nice surprise, a lovely town. The hotel is a quick drive to the centre. My issue is that, and this hotel is not alone, when I book a room with 3 single beds, I need 3 single beds. If I could make do with a double and a single I would have huge choice but 3 singles is more difficult to find and I booked this hotel because it offered that. So when I turn up please don’t give me a double and a single. I was forced to book another room to accommodate my party.
4 out of 5
by A verified traveler

Posted 27 May 2024
Convenient for a stop.on our journey. Staff were very helpful and friendly. Good for a 2 Star hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Jan 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Jan 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Oct 2023 on Hotels
4 out of 5
by A verified traveler

Good for a stop over

Posted 19 Aug 2023 on Hotels
Worked well for a stop over, nothing special but good value for what it is. Family rooms are two adjoining rooms which work well. Baby cot provided which was handy. Communication up until day of arrival ignored but on day of arrival very quick and helpful.
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