Ratings based on 200 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Applecross
Posted 15 Dec 2024
The positives were:
A. This hotel is very well located,
B. The staff acted very quickly to tell the occupant of another room on the floor that there was no smoking even though they were smoking and then used an air freshener in the corridor to remove the smells.
C. The staff willingly put an air purifier in our room the next day to clear the smoke smells.
Unfortunately there were quite a few negatives that offset the positives:
1. No active ventilation for the bathroom which opened onto the main bed area so all smells and moisture went to the bed area,
2. The toilet was not bleached daily and smelled badly on arrival,
3. The floor was not vacuumed,
4. Our bed's top sheet went missing one day,
5. The shower floor towel on our second last day had a blood stain in one corner,
6. There were no tissues in the room,
7. There was no fridge (even a small bar fridge),
8. The a/c didn't work (we were told it would only blow warm air given the time of year which would too warm for us),
9. No security check when retrieving the room key from the front desk,
10. No smoke detectors in the room.
Comment from Hotel Management
15 Dec 2024 by Sweet Hotel Continental , Hotel Management
Dear guest, at Sweet Hotel Continental are very sorry to hear that your stay at our establishment was not gratifying. We will take your feedback into account in order to improve and provide the best possible service to our guests. We appreciate your confidence to stay in our hotel and we hope to see you again on another occasion, and that your stay will be better. Kindly regards, Sweet Hotel Continental.
by A verified traveler
Posted 9 Nov 2024
Hotel was decent, my only issue being that the toilet was wedged into a tight space which is difficult for anyone over 1.5m to use. As a taller person, this caused a lot of issues
by A verified traveler
Posted 2 Nov 2024
it was great experience
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 26 Oct 2024
Nice, great location, walking distance to everything. Clean. breakfast could be better.
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Good Central Location
Posted 26 Sep 2024 on HotelsStaff was extremely helpful. Good location for seeing historic sites within walking distance from hotel
by A verified traveler
Posted 21 Sep 2024
Great hotel very close to city centre, and excellent value. Staff were so helpful and friendly. The only criticism I had was there was no tea/coffee available in my room.
by A verified traveler
Posted 20 Sep 2024 on Hotels
by A verified traveler
Posted 15 Sep 2024 on Lastminute
The hotel is in a very good location so close to the old centre every thing can be accessed walking.
